Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
As part of the Scottish Courts and Tribunals Service commitment to equality and diversity, our recruitment system will automatically anonymise your personal information once your application is submitted and a generic application number is generated. The selection panel will only see the evidence you have provided on how you meet the key capabilities required for the job. Please check your details carefully and answer all required questions as this may affect any potential employment with us.

Salary

From 26,739 per annum

Contractual hours

35

Basis

Full time

Region

Tayside, Central and Fife

Package

Full SCTS Benefits Package

Date posted

30/07/2025

Job reference

REQ00956



Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.

Outline of the role:

Kirkcaldy Sheriff and Justice of the Peace Court are seeking applications for the role of Administrative Officer on a 12 months full time, fixed term basis with the possibility of extension and conversion to permanency thereafter.

Administrative Officers carry out a variety of general administrative duties to progress cases through the court or provide support to other functions within the Scottish Courts and Tribunals Service.

The Key Responsibilities:

To undertake a number of general administrative duties including:

Attend at public counter to answer general queries regarding criminal and fines matters, deal with telephone queries and assists with duties as allocated by supervisors and to deliver a high quality service to all customers in line with the Courts Charter. Deal with correspondence/enquires from justice partners, members of the public and solicitors Deal with other incoming mail as appropriate by post, DX, Email or on the ICMS portal. Processing and distributing incoming mail to colleagues which comprises of writs, summonses, simplified divorces, criminal complaints, enquiries and other documents when opening mail ensuring that documents are date stamped Creating and updating records on our in-house computer systems and data input Processing fines payments and accounting for monies in accordance with financial guidelines Preparing files for court hearings Producing court documents General photocopying and filing Deal with jury enquiries and excusals Comply with GDPR requirements in regards to confidentially


Additionally you:

will have regular contact with court users, including members of the Judiciary and the legal profession. As such, you be required to competently answer queries giving consistent and reliable advice work within a team with regular management support and will be responsible for your own time management Assist with preparing statistical information and other returns to ensure standards of work meet the agreed level Assist in clearing up of criminal courts by preparing court interlocutors/orders, issuing letters, assigning future dates and filing complaints as necessary Process and enter payments onto computer system and provide excellent customer service


To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.

Our benefits include:

Flexible working arrangements 25 days annual leave (rising to 30 days after 4 years' service) plus 11.5 public and privilege holidays Special leave and paid leave for study or voluntary public service Excellent Civil Service Pension Scheme Family friendly policies Free and confidential Employee Assistance A variety of staff discounts and offers with major retailers Payment of professional membership fees Access to opportunities across all Civil Service departments that are not available to non-Civil Servants A supportive and professional induction programme with regular check-ins with your line manager Job stability and security with excellent and varied career prospects Security of full pay when unwell (up to a maximum of 6 months) Learning and development (including digital) opportunities

About SCTS

SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland's courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis - be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual - looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work - which takes place every day in our courts, tribunals and administrative centres across Scotland - that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG.

Applications will be accepted until 11:59pm on the closing date stated on the advert, Friday 15 August 2025.

You must have completed the online assessment by this time for your application to be considered.

Please note that due to essential maintenance, our recruitment platform (iTrent) will be unavailable from 7:00pm Friday 1 August - 12:00 (Midday) Sunday 3 August 2025. The closing date for applications accounts for this.

Interviews will be held week commencing 8 September 2025.

The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.

Scottish Courts and Tribunals Service recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you can make a complaint, by contacting us at recruitment@scotcourts.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.