Job Description

We are looking for an enthusiastic, motivated, caring individual to support the administration of the Speech and Language and Dietetic Services in the delivery of high quality care to members of our local community with a clinical need for the services and interventions we deliver.
Main duties of the job
You will be required to undertake a wide range of clerical & administrative duties as part of a small friendly team. The post requires well developed interpersonal skills as you will be expected to liaise with patients, carers, clinical staff & outside agencies.
Ideally you will have previous experience in a healthcare environment, be a good communicator and have the ability to work unsupervised. Good IT skills are essential as the role will involve regular use of computer based clinical systems, although we will provide training and on-going support to the right candidate.
About us
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.
Details
Date posted
27 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
844-7238372-A
Job locations
Victoria Central Health Centre
Mill Lane
Wallasey
CH44 5UF
Job description
Job responsibilities
Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services.
To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others.
To take forward messages as appropriate.
Manage generic email address boxes.
Signpost service emails following service guidelines.
Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using clinical IT systems.
Booking home visit appointments with clients over the telephone and capturing appointment details onto data Systems. Job description
Job responsibilities
Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services.
To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others.
To take forward messages as appropriate.
Manage generic email address boxes.
Signpost service emails following service guidelines.
Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using clinical IT systems.
Booking home visit appointments with clients over the telephone and capturing appointment details onto data Systems.
Person Specification
Qualifications & Training
Essential

• NVQ Level 2, GCSE Level Maths & English or equivalent experience

Desirable

• Working knowledge of Microsoft packages (Word, Excel, Outlook)

Experience & Knowledge
Essential

• Previous experience of dealing with the public and taking telephone enquiries
• Ability to input data accurately

Skills & Attributes
Essential

• Good oral & written communication skills with people from a wide variety of backgrounds
• Ability to produce work of a good standard with attention to detail
• Ability to communicate sensitively with all staff groups, patients and their families

Desirable

• Ability to work under pressure to meet tight deadlines
• Good organisational skills

Personal Qualities
Essential

• Proactive
• Patient
• Flexible
• Ability to use own initiative but understand the need to seek advice when necessary

Person Specification
Qualifications & Training
Essential

• NVQ Level 2, GCSE Level Maths & English or equivalent experience

Desirable

• Working knowledge of Microsoft packages (Word, Excel, Outlook)

Experience & Knowledge
Essential

• Previous experience of dealing with the public and taking telephone enquiries
• Ability to input data accurately

Skills & Attributes
Essential

• Good oral & written communication skills with people from a wide variety of backgrounds
• Ability to produce work of a good standard with attention to detail
• Ability to communicate sensitively with all staff groups, patients and their families

Desirable

• Ability to work under pressure to meet tight deadlines
• Good organisational skills

Personal Qualities
Essential

• Proactive
• Patient
• Flexible
• Ability to use own initiative but understand the need to seek advice when necessary

Skills Required