Job Description

Job Details:
Job Reference: HCC622087
Salary Range: 27,780 - 30,564 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 10 September 2025
Interview Date: 29 September 2025
The Role:
In this role, you'll be part of the Universal Services Information Governance Team, supporting the Universal Services and Hampshire 2050 directorates in managing complaints, information requests, senior management correspondence, and data protection matters. Guided by established procedures, you'll help ensure compliance with legislation and best practice, while also offering advice on various aspects of information governance.
What you'll do:
In this role, you'll support the handling of Freedom of Information and Environmental Information Requests by logging, acknowledging, and coordinating responses, as well as drafting replies and redacting sensitive content.
You'll maintain accurate records of data incidents and assist with Subject Access Requests and other information rights matters. You'll also handle complaints and senior management correspondence, ensuring timely responses and supporting investigations.
Additionally, you'll coordinate responses to petitions and liaise with Member Services. Reporting responsibilities include compiling monthly and quarterly data, assisting with the management of distribution lists, and carrying out general administrative tasks to support the team's operations.
What we're looking for:

• Qualifications & Experience: GCSE grade A-C in English and Maths (or equivalent), plus a formal qualification or equivalent experience in business administration with a strong background in varied administrative tasks
• Skills & Competencies: Excellent multitasking, organisational, and time management skills; high attention to detail in data entry and documentation; ability to prioritise and meet deadlines
• Communication & Teamwork: Effective communicator across all levels and with external contacts; able to work independently and collaboratively within a team; handles confidential information with discretion
• Technical & Customer Service: Proficient in Microsoft Office applications; proven ability to deliver outstanding customer service with minimal supervision

Why join us?
We offer a flexible, motivating and inclusive workplace, where talent is truly recognised and developed. We have created an environment that you can look forward to being a part of and where you are empowered to be your best and believe in creating a workplace built on teamwork where people can grow and develop in their roles.
Our includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts
If you think you have what it takes to make a real difference in Hampshire, get in touch!
Additional Information:
Administrative Officer
Contact Details for an Informal Discussion:
Marie MacBrayne, Information Governance Manager on or 0370 779 6480
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.