Job Description

BCH also manages an extensive supported housing offer for both adults, young people and children, provides emergency homeless accommodation in Blackpool and delivers Blackpool's Care & Repair Service.

Care & Repair is Blackpool's Home Improvement agency, working with social and health care organisations to help people live independently and with dignity in their own homes. It is within our Care & Repair team that a fantastic opportunity has arisen for an Administrative Support Officer providing maternity cover within the team and you might be exactly who we're looking for!

The role - Ref: 25/356

Administrative Support Officer

Fixed Term Maternity cover

37 hours per week, Monday to Friday

Scale 2/3 (24,027 - 25,183 per annum) plus payment of a Real Living Wage Supplement, if applicable

We are seeking an organised and adaptable individual with a keen eye for detail to provide outstanding customer and administrative support to our Care and Repair team. The role involves working within the equipment services team and being the first point of contact for liaising with customers, contractors, and health professionals, both via phone and email.

Strong IT and administrative skills are vital, as you will be managing records for home improvement works, scheduling appointments with customers and contractors, updating spreadsheets and databases, processing invoices, and handling referrals, enquiries, complaints, and minute-taking. Candidates should have a confident telephone manner to enable delivery of a high-quality, customer-focused service for Blackpool residents.

Applicants should be proactive, able to plan and prioritise tasks to meet deadlines, and possess excellent written, verbal, and numerical communication skills. A solid understanding of General Data Protection Regulations is essential, along with initiative and a flexible, "can-do" attitude.

Experience in a customer service environment is an advantage to facilitate the BCH approach of getting it right, first time.

About Blackpool Coastal Housing

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

P

ositivity

R

espect and Compassion

I

ntegrity

D

ynamism

E

nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

Competitive rates of pay

26 days paid annual leave per annum, in addition to bank holidays

Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

24/7 Employee Assistance Programme and access to counselling services

Enhanced maternity, paternity and adoption pay schemes

A wide variety of training and learning and development opportunities

Staff Suggestion Scheme

Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you've read and think you've got what it takes to join our team then take action - apply now!

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

Please ensure your application clearly demonstrates your suitability for this position.

Closing date for applications: Sunday, 18th May 2025

*

Interview date: Wednesday 28th May 2025

BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.*

Job Type: Full-time

Pay: 24,027.00-25,183.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Application deadline: 18/05/2025
Reference ID: 25/356