Job Description

The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified who will support the Diabetes Team working 24 hours per week to cover the needs of the service.
To contribute to the provision of administration duties by providing a professional, confidential and comprehensive administrative support to the Diabetes Team.
The role requires the undertaking of a range of administrative and clerical duties including keyboard skills, using a variety of IT applications, data input, answering the telephone and managing calls, maintenance of records systems, dealing with incoming correspondence and arranging client appointments.
The job entails contact with patients, their relatives and other professionals who phone into the team.
The post holder is expected to work flexibly in order to support the service and will be required to carry out reception duties.
Main duties of the job
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Details
Date posted
15 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
25,313 to 26,999 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
110-AC294-1025
Job locations
Prince Charles Hospital
Merthyr Tydfil
CF47 9DT
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents
Person Specification
Knowledge
Essential

• NVQ Level 3 or equivalent experience, skills and knowledge. Hold RSA/OCR Level 3 or possess equivalent experience/skills. Knowledge of hospital IT/Patient management systems i.e. WPAS Myrddin

Desirable

• Good knowledge of medical terminology European Computer Driving Licence (ECDL)

Experience
Essential

• Previous experience of working in a healthcare setting. Ability to use Microsoft Office applications. Working within clinical services in a busy office/clinical environment. Experience of working and using own initiative and as part of a team. Experience of dealing with the general public. Experience of databases.

Desirable

• Previous Medical Secretary experience

Skills
Essential

• Excellent communication and interpersonal skills. Computer literate e.g. Office software packages. Able to determine and manage priorities. Excellent customer care skills. Good IT skills. Clerical Skills.

Desirable

• Welsh language speaking/listening at Level 3 or above

Person Specification
Knowledge
Essential

• NVQ Level 3 or equivalent experience, skills and knowledge. Hold RSA/OCR Level 3 or possess equivalent experience/skills. Knowledge of hospital IT/Patient management systems i.e. WPAS Myrddin

Desirable

• Good knowledge of medical terminology European Computer Driving Licence (ECDL)

Experience
Essential

• Previous experience of working in a healthcare setting. Ability to use Microsoft Office applications. Working within clinical services in a busy office/clinical environment. Experience of working and using own initiative and as part of a team. Experience of dealing with the general public. Experience of databases.

Desirable

• Previous Medical Secretary experience

Skills
Essential

• Excellent communication and interpersonal skills. Computer literate e.g. Office software packages. Able to determine and manage priorities. Excellent customer care skills. Good IT skills. Clerical Skills.

Desirable

• Welsh language speaking/listening at Level 3 or above

Skills Required