Job Description

Are you an organised, proactive individual looking to make a meaningful impact in healthcare?
We are seeking a dedicated Administrative Support Officer to join our Rehab and Adult Therapy Services team, working across St John's Therapy Centre and Queen Mary's Hospital. This is a fantastic opportunity to play a key role in supporting our multi-disciplinary teams, including Physiotherapy, Occupational Therapy, and Speech and Language Therapy. What We're Looking For:
Strong administrative skills and attention to detail.
Excellent communication and interpersonal abilities.
Confidence working with IT systems, including Microsoft Office applications.
A team player who thrives in a busy, patient-focused environment.
Join us in making a real difference to patients' lives by helping our clinical teams deliver high-quality care efficiently and effectively
** The vacancy may close earlier than the advised date, depending on the volume of applicants**
Main duties of the job
Process referrals and input patient data into electronic record systems and Microsoft applications (e.g., Excel databases).
Manage telephone queries from patients, staff, and external stakeholders.
Book and coordinate appointments across services.
Provide administrative, clerical, and reception support to community-based therapy teams.
Act as a vital liaison between patients, clinical teams, external partners, and internal departments to ensure seamless service delivery.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largesthealthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Details
Date posted
21 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,546 to 32,207 a year Pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
200-NN-7370869-A&C-Y
Job locations
St John's Therapy Centre (Clapham Junction) and Queen Mary's Hospital (Roehampton)
162 St John's Hill
London
SW11 1SW
Job description
Job responsibilities
Main Duties:
To work under own initiative and without supervision to provide comprehensive and effective support to the Rehab & Adult Therapy services, a multi-disciplinary team, in order to support clinical service delivery and improve patient outcomes.
To have highly developed telephone communication skills to receive and make calls to book appointments and signpost the patient to the most appropriate service or component of the R&AT
To use good written communication skills to communicate with service users.
Be part of a multidisciplinary team committed to providing the best possible service.
To have good IT skills to maintain service statistics and activity data.
Comply with Trust policies and procedures
To participate in appropriate CPD opportunities within, and external to, the team including in-service training, case management meetings and supervision sessions.
To independently carry out planned tasks and to support clinical service delivery as directed by the Management and Operational Coordinator or a qualified team member.
To work in any relevant community setting including St Johns Therapy Centre, in patients own homes, day centres, their local environment, including outdoors, public transport networks, and within the therapy centre or Queen Marys Hospital.
To work as part of a multidisciplinary therapy team delivering a community based rehabilitation service for clients with of conditions under the supervision of qualified therapists.
To, when required support clinical work by assisting colleagues with direct care tasks when needed for example supervising groups, supplying walking aids, meeting clients, including working without supervision.
To report any identified progress, deterioration or other significant changes in a clients condition or performance to the relevant therapist involved in the clients care in a timely manner.
To maintain timely, accurate and concise records which meet the documentation standards of the service.
To empower clients to take responsibility for self-management during treatment period and following discharge, using knowledge of local resources to facilitate this as appropriate. Job description
Job responsibilities
Main Duties:
To work under own initiative and without supervision to provide comprehensive and effective support to the Rehab & Adult Therapy services, a multi-disciplinary team, in order to support clinical service delivery and improve patient outcomes.
To have highly developed telephone communication skills to receive and make calls to book appointments and signpost the patient to the most appropriate service or component of the R&AT
To use good written communication skills to communicate with service users.
Be part of a multidisciplinary team committed to providing the best possible service.
To have good IT skills to maintain service statistics and activity data.
Comply with Trust policies and procedures
To participate in appropriate CPD opportunities within, and external to, the team including in-service training, case management meetings and supervision sessions.
To independently carry out planned tasks and to support clinical service delivery as directed by the Management and Operational Coordinator or a qualified team member.
To work in any relevant community setting including St Johns Therapy Centre, in patients own homes, day centres, their local environment, including outdoors, public transport networks, and within the therapy centre or Queen Marys Hospital.
To work as part of a multidisciplinary therapy team delivering a community based rehabilitation service for clients with of conditions under the supervision of qualified therapists.
To, when required support clinical work by assisting colleagues with direct care tasks when needed for example supervising groups, supplying walking aids, meeting clients, including working without supervision.
To report any identified progress, deterioration or other significant changes in a clients condition or performance to the relevant therapist involved in the clients care in a timely manner.
To maintain timely, accurate and concise records which meet the documentation standards of the service.
To empower clients to take responsibility for self-management during treatment period and following discharge, using knowledge of local resources to facilitate this as appropriate.
Person Specification
Qualifications and Training
Essential

• Good general education including GSCE (A-C level passes) in Maths and English (or equivalent) (A)
• Excellent computer skills including Word processing, Outlook, Excel, Databases (A)

Desirable

• Business and admin NVQ or relevant diploma (A)
• Customer Care course (or equivalent experience) (A)
• Higher Education qualifications (A)
• Iclip, Rio, Access skills (A)

Experience
Essential

• Minimum 1 year administration experience (A)
• Experience of working in a customer-focussed role (A)

Desirable

• Experience of working in administration within a NHS (A
• Experience of working within a medical setting (A)

Skills
Essential

• Ability to work unsupervised (A,I)
• Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.) (I)
• Ability to use Excel / Powerpoint/Access (A, I) Excellent communication and interpersonal skills (A, I
• Excellent organisational skills (A,I)
• Ability to prioritise and work to strict deadlines (A,I)
• Willingness and ability to learn new IT skills and technology (A,I))
• Ability to adapt to a changing environment (A,I)
• Team working skills

Knowledge
Essential

• Knowledge of requirements of confidentiality and the Data Protection Act 2018 (I)

Desirable

• Experience working across Therapy Service (I)

Other
Essential

• Good time management (A,I)
• Ability to show empathy to patients and colleagues (I)

Person Specification
Qualifications and Training
Essential

• Good general education including GSCE (A-C level passes) in Maths and English (or equivalent) (A)
• Excellent computer skills including Word processing, Outlook, Excel, Databases (A)

Desirable

• Business and admin NVQ or relevant diploma (A)
• Customer Care course (or equivalent experience) (A)
• Higher Education qualifications (A)
• Iclip, Rio, Access skills (A)

Experience
Essential

• Minimum 1 year administration experience (A)
• Experience of working in a customer-focussed role (A)

Desirable

• Experience of working in administration within a NHS (A
• Experience of working within a medical setting (A)

Skills
Essential

• Ability to work unsupervised (A,I)
• Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.) (I)
• Ability to use Excel / Powerpoint/Access (A, I) Excellent communication and interpersonal skills (A, I
• Excellent organisational skills (A,I)
• Ability to prioritise and work to strict deadlines (A,I)
• Willingness and ability to learn new IT skills and technology (A,I))
• Ability to adapt to a changing environment (A,I)
• Team working skills

Knowledge
Essential

• Knowledge of requirements of confidentiality and the Data Protection Act 2018 (I)

Desirable

• Experience working across Therapy Service (I)

Other
Essential

• Good time management (A,I)
• Ability to show empathy to patients and colleagues (I)

Skills Required