Job Description

Who are we?

Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.

At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation's best loved drinks brands, we make sure choosing the perfect menu couldn't be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding.

As a company, we are proud to announce our "Roadmap to Zero", our aim is to completely neutralise the Group's carbon footprint by the end of 2030. With an investment of about EUR50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.

What is the role?

We have a new opportunity available for an

Administrator

to join the UK Service team. acting as ambassador for the Lavazza Professional brand.

Planning and prioritisation skills to effectively manage a high varied workload in a pressurised and often deadline focused environment.

Data cleansing Dealing with ambiguity - ability to change course at any given time. Filtering data and calling customers A good understanding of PO numbers Administration - Delivering a high level of order placement via all communication channels. Outbound Calls - Delivering required targets. Good understanding of Lavazza products and service to keep customers informed for better customer satisfaction. Technical knowledge
Skills Required -

Attention to detail & high level of accuracy Team Player. Excellent written / verbal communication skills. Good IT skills with experience in SAP, and Microsoft Office, especially excel preferred. Strong telephone techniques and mannerisms. Ability to build good working relationships with internal and external customers. Problem solving ability
All candidates will be subject to back ground checks and may be asked to complete a DBS check

Job Types: Full-time, Temporary

Pay: 12.50 per hour

Benefits:

Canteen Free parking On-site gym On-site parking
Experience:

Customer Service: 3 years (required)
Work Location: In person