Job Description

We are looking for a highly motivated individual to work in our Community Coordination Centre based at Milford hospital. We recognise that administrators are vital to the smooth operation of all our services. You will act as the first contact for all enquiries via telephone and email, log referrals on EMIS, our electronic clinical system and complete all general administration duties.
The Adult Community Service division of the Royal Surrey Foundation Trust are work in partnership with local GP practices in Guildford and Waverley to develop and provide integrated services for the population living in the area. Health professionals in the community, including GPs, nurses, therapists and paramedics are working closely to provide a completely integrated service for patients not only providing great care, but improving patient experience too.
You will join an established administration team based at Milford Community Hospital, working alongside our team of dedicated professionals including nurses, paramedics, therapists, and support workers. You will have a great support network which includes regular team meetings enabling shared growth, learning and development. You will become an active member of the Adult Community Services Team.
Main duties of the job
To provide comprehensive administrative support to the CCC ensuring that work is prioritised according to need and the office environment is efficiently managed. Manage referrals into Adult Community Services and along with clinical support ensure onward referral to the appropriate Adult Community Service.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than 45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Details
Date posted
15 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
26,240 to 27,928 a year Per annum (pro rata) inc HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
384-SB-EMF18690A
Job locations
Milford Community Hospital
Godalming
GU7 1UG
Job description
Job responsibilities
Please see the attached and Person Specification.
KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
Plans and manages own work load on a daily basis

• Ensures an accessible and facilitates a responsive service for patients and referrers to Adult Community Services
• Acts as the first point of contact for patients and referrers, responsible for managing telephone calls and emails, dealing with all enquiries, maintains detailed messages on electronic system and escalates to clinical staff as required
• Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. community hospitals, voluntary sector, GP practices, hospitals, hospice,
• Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone, letter, e-mail, face to face meetings
• Books patient appointments / visits and patient transport booking as required using electronic EMIS system
• Maintains filing systems, ensuring unnecessary papers are disposed of in line with policy and information governance requirements
• Maintains up to date information on training and dates of training for all staff within the team / designated work area
• Reports all complaints, hazards, near miss incidents, incidents and accidents and escalates to line manager / clinical lead in a timely manner
• Utilizes electronic systems and databases as relevant
• Maintains data bases and reports at all times by entering data / patient information in a timely manner

Your base will be at Milford Community Hospital which is located in beautiful rural surroundings and has free on-site parking
Milford hospital is close to a main line station
Full NHS pension scheme, terms and conditions apply.
For an informal discussion/visit, please contact:
Charlotte Hogarth Service Manager for Community Co Ordination Center
01483 362020 charlotte.hogarth@nhs.net
Or Nicky Skinner nicky.skinner@nhs.net ( Head Of Service )
*Previous applicants need not apply again* Job description
Job responsibilities
Please see the attached and Person Specification.
KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
Plans and manages own work load on a daily basis

• Ensures an accessible and facilitates a responsive service for patients and referrers to Adult Community Services
• Acts as the first point of contact for patients and referrers, responsible for managing telephone calls and emails, dealing with all enquiries, maintains detailed messages on electronic system and escalates to clinical staff as required
• Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. community hospitals, voluntary sector, GP practices, hospitals, hospice,
• Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone, letter, e-mail, face to face meetings
• Books patient appointments / visits and patient transport booking as required using electronic EMIS system
• Maintains filing systems, ensuring unnecessary papers are disposed of in line with policy and information governance requirements
• Maintains up to date information on training and dates of training for all staff within the team / designated work area
• Reports all complaints, hazards, near miss incidents, incidents and accidents and escalates to line manager / clinical lead in a timely manner
• Utilizes electronic systems and databases as relevant
• Maintains data bases and reports at all times by entering data / patient information in a timely manner

Your base will be at Milford Community Hospital which is located in beautiful rural surroundings and has free on-site parking
Milford hospital is close to a main line station
Full NHS pension scheme, terms and conditions apply.
For an informal discussion/visit, please contact:
Charlotte Hogarth Service Manager for Community Co Ordination Center
01483 362020 charlotte.hogarth@nhs.net
Or Nicky Skinner nicky.skinner@nhs.net ( Head Of Service )
*Previous applicants need not apply again*
Person Specification
Qualifications
Essential

• Good standard of education up to A level or equivalent experience
• High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing

Knowledge
Essential

• Extensive experience of spreadsheet, database, email and presentation computer packages
• Experience of accessing the internet
• Previous experience of working within an office environment
• Good level of competency in word processing and data entry, together with advanced keyboard skills
• Good working knowledge of administrative and secretarial practice
• Able to concentrate for set periods of time on set tasks
• Previous experience of working within health care sector
• Has good time management skills
• Good presentation skills both written and verbal

Person Specification
Qualifications
Essential

• Good standard of education up to A level or equivalent experience
• High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing

Knowledge
Essential

• Extensive experience of spreadsheet, database, email and presentation computer packages
• Experience of accessing the internet
• Previous experience of working within an office environment
• Good level of competency in word processing and data entry, together with advanced keyboard skills
• Good working knowledge of administrative and secretarial practice
• Able to concentrate for set periods of time on set tasks
• Previous experience of working within health care sector
• Has good time management skills
• Good presentation skills both written and verbal