Job Description

We are looking for an experienced administrator to join us at Cleckheaton Group Practice. The successful candidate should have SystmOne experience and have worked in a GP practice for a minimum of one year. You will answer the telephone and liaise with patients mainly over the phone. The main role of the position is to deal with all of the administrative duties associated with General Practice, including prescriptions, referrals, QOF, GP rotas, and covering on reception. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.
Main duties of the job
The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager:
a. Carry out administrative duties associated with working in a busy office environment.
b. To use the telephone to call patients and take inbound calls from patients in the admin office.
c. Book, change and cancel appointments for patients in line with current arrangements.
d. Deal with things, like prescription requests, Clinical Rotas, QOF, Recalls, Patient Registrations, Patient Signposting and carrying out duties as requested by the Practice Manager and Partners.
e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.
The hours for this role are very specific in order to cover the surgery for the hours we are open:
The post is 30 hours per week, Monday to Friday.
You MUST be able to offer flexibility.
About us
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the organisation. This document may be amended, following consultation with the post-holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing, duties to enable the efficient running of the organisation.
WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY
Details
Date posted
31 July 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3173-25-0008
Job locations
St John's House
Cross Church Street
Cleckheaton
West Yorkshire
BD19 3RQ
Job description
Job responsibilities
The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager and Partners.
a. Carry out administrative duties associated with working in a busy office environment.
b. To use the telephone to call patients and take inbound calls from patients in the admin office.
c. Book, change and cancel appointments for patients in line with current arrangements.
d. Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Manager, and Partners
e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.
Job description
Job responsibilities
The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager and Partners.
a. Carry out administrative duties associated with working in a busy office environment.
b. To use the telephone to call patients and take inbound calls from patients in the admin office.
c. Book, change and cancel appointments for patients in line with current arrangements.
d. Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Manager, and Partners
e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.
Person Specification
Personal Qualities
Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

• Educated to GCSE level or equivalent

• IT or admin qualification at NVQ level III or above
• RSA level II or equivalent

• Experience of working with the general public

• Experience of working in a healthcare setting
• Experience of working with vulnerable people
• Experience of working in general practice/primary care

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem-solving & analytical skills
• Ability to follow policy and procedure

• Competent in the use of Microsoft Office and Outlook

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

• Educated to GCSE level or equivalent

• IT or admin qualification at NVQ level III or above
• RSA level II or equivalent

• Experience of working with the general public

• Experience of working in a healthcare setting
• Experience of working with vulnerable people
• Experience of working in general practice/primary care

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem-solving & analytical skills
• Ability to follow policy and procedure

• Competent in the use of Microsoft Office and Outlook