Job Description

Job Title: Administrator Assistant

Trust Location: Berkshire Healthcare NHS Foundation Trust

Location: Berkshire Community Dental Service HQ, Skimped Hill Health Centre, Bracknell, RG12 1LH

Hours: 37.5 hours per week

Working Pattern: Monday- Friday

Shift Pattern: 08:00 - 17:00

Duration: 2 Months

What you'll be responsible for:

Job Summary:

Berkshire Community Dental Service is looking for a Dental Administrative Assistant to process dental referrals which are received electronically and in the post. The successful applicant will be methodical with a keen eye for detail. The post hold will liaise directly with dental staff, patients or their representative, book and change appointments and so should have excellent verbal and written communication skills. They should also have excellent IT skills, as this will be an integral part of their role. The post holder will also provide other administrative support as necessary to the Community Dental Service.

We are looking for someone with experience of administration, ideally within the NHS. You will need to liaise with the dental clinics and clinicians, patients of all ages or their representative, and other departments within BHFT. The applicant must be flexible and a good team player.

The service provides dental care to people who are unable to access dentistry in general dental practice due to disability or requirement for specialist care. As the service is provided over many sites, the ability to travel to other Trust sites is essential.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

1. Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.

2. To be responsible for the processing of enquiries, letters and reports.

3. To record, collate and present service activity reports, audits and surveys as required.

4. To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.

5. To respond to mail, telephone calls and emails to the CDS HQ in box ensuring accurate recording and transmission of messages, taking suitable action to ensure that enquiries are directed to the appropriate members of staff and undertaking delegated action as necessary.

6. To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.

7. To take responsibility for cascading information throughout the service as required.

8. Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying, shredding.

9. Report any faults with medical, IT, Estate and Facilities equipment to relevant parties and monitor until any issues are resolved.

10. To receive and organise storage of patient records that are no longer currently in use.

11. To assist in the organisation of the CDS including scheduling of meetings, taking and distributing meeting minutes, administrative organisation of Study Days and training programmes.

12. Undertake any ad-hoc duties as required by the Operations Manager and Service Manager

You'll have the following skills/experience:

Experience in the use of Sensei dental software

Experience in the use of Microsoft windows packages

Use of a computer database

Experience of working with the general public

Previous Health Service / Customer Service Background

Knowledge, Skills & Abilities:

Good word processing skills

Effective organisational and time management skills

Ability to use initiative and take responsibility

Ability to prioritise appropriately

Excellent written and verbal communication skills

Reliable, efficient, calm under pressure

Ability to empathise, be supportive and sensitive to the needs of others

Ability to deal with challenging situations

Ability to work as part of a team

Ability to work independently

Ability to use a practical problem solving approach in everyday situations

Knowledge of the NHS

To be discreet and recognise the need for confidentiality

Ability to deal with difficult conversations

Able to adapt to changing circumstances

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

Job Types: Full-time, Temporary
Contract length: 2 months

Pay: 13.60 per hour

Expected hours: 37.5 per week

Work Location: In person