Job Description

Job Title: Administrator

Location: The Harborne Hospital

Full time 37.5 hours per week

Shift times: Monday - Friday, 0900-1700

Permanent

About the Role

Under the direction of the Supervisor, this role supports the Medical Secretary team with the day to day business operations of the individual Consultants Practice/Medical Practice, and ensures that all patients under the care of the practice are supported throughout their end to end patient journey.


The Administrator will actively establish, maintain and strengthen relationships for the practice and its customers (patients, consultants and clients) championing best practice at all times.

What you'll do:

Recording of accurate patient information Support preparation of records for clinics Coordination of patient appointments and activity related to patient tests Uploading documentation to patient records Reminding patients of appointments Telephone message taking Provide clear and concise communication to all relevant parties involved in the patient's pathway including consultant and patient Undertake any other duties as requested by the Supervisor

What you'll bring:

Previous Administrative experience is essential, ideally private Team player and ability to build effective working relationships Ability to gain a detailed knowledge of diary management systems or affiliated systems Computer literacy Good general level of education Excellent spoken and written English Knowledge of relevant hospital policies and procedures Excellent communication skills

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.


By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Administrator, you'll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.


Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual

: We recognise and value everyone as unique and individual

Kindness and compassion:

We treat people with kindness and compassion

Honesty, integrity and fairness:

- We act with absolute honesty, integrity and fairness

Loyalty, respect and dignity:

We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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