Job Description

You are passionate about providing excellent service. You want to ensure our practice has the necessary back office expertise to provide the best patient care we can

Often unseen by our patients, you understand how excellent administration equips our clinical colleagues to do their thing. Horfield Health Centre has patients who "consider it very fortunate to be registered with this practice" and describe a "first class health centre" where everyone is "efficient and friendly".

We welcome applications from anyone with administration experience. Previous NHS experience is preferred, but not essential.

We are looking for a total of around 20-30 hours per week. Working hours are within a flexible shift pattern between 8.00am and 6.30pm Monday to Friday. Occasional Saturday working, and some weekday evenings to 8pm are required.

Pay rate offered will be dependent upon prior, relevant experience

PLEASE NOTE: interviews will take place on 20.10.25 and 21.10.2025.

Virtual interviews will be an option, if required.

Job Summary

:

To provide high-quality administrative support to ensure the smooth running of Horfield Health Centre. The Medical Administrator plays a key role in supporting clinical and non-clinical staff, maintaining accurate records, and ensuring excellent patient service in line with NHS and practice policies.

Person Specification:

Essential:

Previous administrative or clerical experience. Strong IT skills (Word, Excel, Outlook, EMIS or similar clinical systems desirable). Excellent communication and interpersonal skills. Ability to work accurately under pressure and manage competing priorities. Commitment to patient confidentiality. Team player with a flexible and proactive approach.

Desirable:

Previous NHS or GP practice experience. Knowledge of medical terminology. Experience with clinical coding, referrals, and data quality.

Key Responsibilities

The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Management team, dependent on current and evolving workload and staffing levels.

Patient Administration

Handle patient queries in person, by phone, and via electronic communication in a professional and sensitive manner. Register new patients, process deductions, and update records in line with practice protocols. Support patients with appointment bookings, referrals, repeat prescription requests, and online services.

Clinical Administration

Process hospital letters, test results, and clinical correspondence accurately and in a timely manner. Prepare and maintain medical records, ensuring confidentiality at all times. Support recall systems for chronic disease management, vaccinations, and screening programmes.

General Office Duties

Maintain electronic and paper-based filing systems. Undertake scanning, coding, and data entry as required. Assist with production of reports, letters, and documents for clinicians and management. Monitor generic practice inboxes and respond appropriately.

Team & Communication

Work collaboratively with the reception, admin, and clinical teams to ensure smooth workflow. Attend team meetings and contribute to service improvements. Provide cover for colleagues during periods of leave or sickness.

Confidentiality & Compliance

Maintain strict confidentiality of all patient and practice information. Adhere to GDPR, safeguarding, and information governance requirements. Follow practice policies on health and safety, infection control, and equality & diversity.
This job description is not exhaustive and may be reviewed in line with service needs. Duties may change to meet the evolving needs of Horfield Health Centre.

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 20 - 30 per week

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free flu jabs Free parking On-site parking
Work Location: In person

Application deadline: 12/10/2025
Expected start date: 01/11/2025