Job Description

We are recruiting for the role of Business Services Officer in our team covering Oxford.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

The Business Services Officer position is a flexible/hybrid working position. However, you will be expected to attend the office to facilitate any meetings with children and families and to oversee maintenance appointments, however the office is open all day every weekday should you wish to work from that space.

This means that some weeks there may be an expectation that attendance is every day whereas others it may be very minimal. This is unpredictable, dictated by the needs of the services and therefore set office-based days cannot be agreed.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Let us tell you a bit more about the role\xe2\x80\xa6

As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:

Monitoring case progression

• Receiving referrals from the Court or Cafcass Intake Team
• Create / update / close cases within our case management system
• Sending letters and information packs to service users
• Identify any missing information and follow-up as required
• Receive and deal with telephone enquiries
• Meet and greet visitors, including service users
• General admin support

\xe2\x80\xa6 and what we\xe2\x80\x99re looking for.

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast-moving environment with strict deadlines

Next steps / timelines

If and when you are ready to apply, our application process is straightforward and quick to complete. You don\xe2\x80\x99t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

Closing date:

Sunday 10th September 2023

Final Interview:

Tuesday 19th September 2023

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the and there is a wealth of information about Cafcass on our page.

If you wish to speak with a member of the team for more specific information you can contact from our HR Resourcing team, providing your contact information and best times / methods to get hold of you.

Whilst we will always try and respond a.s.a.p. we wouldn\xe2\x80\x99t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally, in anticipation of your application being successful, you might want to read about the process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.

Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the .

We look forward to hearing from you.

We are Cafcass \xe2\x80\x93 the Children and Family Court Advisory and Support Service \xe2\x80\x93 and we represent children in family court cases in England.

Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 140,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard. In short, our role is to\xe2\x80\xa6

Cafcass