Job Description

Introduction

Infinigate Group are a leading, global distributor, specialising in total cyber security solutions and services. With 4 UK offices based in London, Woking, South Cerney and Fareham, we take pride in providing unrivalled support and value for our vendor and reseller partner communities.

Our team at Infinigate consists of IT security experts as well as highly skilled support staff. With the right people in place, our laser focus is on positive customer outcomes and long-term stable partnerships with our vendors. To deliver this objective we adopt a flat hierarchy, high performing teams, efficient decision-making processes and a nurturing and learning environment which rewards performance.

Role Purpose

Infinigate UK&I are seeking two exceptional administrators to join their dynamic and evolving Internal Sales Team as a Client Inside Sales Specialist. Infinigate is a leading value-added distributer within the IT-Security industry and this role is pivotal to supporting the wider sales, renewals and product sales team. You will gain an introduction to a range of departments, balance a varied workload and proactively manage a customer base with all related administrative duties.

In this role you can expect no two days to be the same, fantastic team comradery and reward for a job well done! If you have gained some experience with administrative coordination, customer service or sales support particularly within a related industry, this may be the next step in your career!

Duties & Responsibilities

To manage the quoting and sales order processes from receipt of PO from customer through to Supply Chain Team including quality checks and error resolution

Daily customer back order and invoice reporting

Assist with managing the RMA process

Ensure the CRM system is used and updated

In-depth understanding of systems and processes

To assist with basic level quotations and queries

To have a strong working relationship with account management, supply chain and renewals functions

General Skills

Professional and effective communication skills

High regard for customer service along with priority management and the ability to multitask

Numerate with good attention to detail

Proficient in MS applications including Excel, Word and Outlook

Good relationship building skills

Previous experience of IT systems for quotation, order entry, CRM

A knowledge of product set would be desirable but not essential

Calm under pressure

Personal requirements

Driven and self-motivated with the ability to work on own initiative

Commitment to the delivery of tasks, often under pressure and to deadlines

A team player & collaborative approach

Benefits

Up to

26,000

base salaryper annum plus an additional

1,200

commission following successful 6-month probationary period

25 days annual leave rising to 28 days with length of service plus bank holidays.

Day off on your birthday.

2 paid volunteer days per year

Additional holiday purchase scheme

Electric Car Purchase Scheme

Life assurance of 4 x basic salary and group income protection from start date.

5% employer matched pension contributions after 3 months service.

Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.

Hybrid working arrangements and standard office working hours are 9am - 5.30pm

Employee assistance programme for practical and emotional support.

Free parking and complimentary refreshments onsite.

Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at jobsUK@infinigate.com

If you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting 'Client Inside Sales Specialist' to JobsUK@Infinigate.com.

Job Types: Full-time, Permanent

Pay: Up to 26,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Paid volunteer time Private medical insurance Referral programme Work from home
Work Location: Hybrid remote in Cirencester GL7 5TQ