Job Description

Join Our Team - Make a Difference Behind the Scenes



Our hospitals run smoothly thanks to the incredible people working behind the scenes. At the heart of many of our administrative roles is direct contact with patients - whether face to face or over the phone. These roles are vital in creating a positive experience for everyone who walks through our doors.



Our sites are busy and fast-paced, so adaptability and a positive approach are essential. As we operate within a hospital environment, many roles are full-time or require flexibility in working hours.



Why These Roles Matter



We're recruiting for several administrative positions across our hospital locations. In many of these roles, you'll be the first point of contact for patients and visitors, so customer service skills are essential . You'll be welcoming patients, answering queries, coordinating appointments, and acting as a friendly, reassuring presence in a fast-moving healthcare environment.



Rather than advertising each role separately, we're running a joint recruitment campaign - making it easier for you to explore multiple opportunities in one go.

We offer:

Variety - no two days are the same.



Support - training and guidance to help you succeed.



Purpose - the chance to contribute to something that truly matters.



We know our application form can seem onerous, but it's so important we have as much information about you as possible to help us decide who to invite to interview. Our application video can help you understand how to complete it: APPLICATION VIDEO LINK.



As we are recruiting to several different roles, we can't list every task you will undertake, but these are an example of the kinds of things you will be responsible for:



Provide great customer service to patients, staff, visitors and external partners. This will include answering phone calls, emails and face-to-face queries. Keep our electronic/manual records and databases in great shape through accurate inputting, scanning and filing Coordinate and schedule appointments, meetings and events Help our patients check in for their appointments, dealing with patient enquiries and ensuring follow up appointments are organised. Handle correspondence and communication with flair. Assist in the preparation of reports, presentations and other documents.

We want people who, through the work they do, really want to help us make a difference to patients and their families. Your kind, compassionate nature and your dedication to accuracy and organisation will help us ensure we have the right information in the right place at the right time and that everyone receives a great service.



If these are the kinds of things which make you tick and you feel you excel at then please apply.



We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.



Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.



You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.



You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.



Please see attached for a detailed description .

Duties include:

Communicate with a range of staff, patients and visitors to the Trust / Department



Provide a friendly and welcoming meet and greet to visitors and patients



Provide reception duties, welcoming patients, booking them into appointments



Utilise a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.



Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.



Responding to external and internal telephone queries from staff / patients internal and external stakeholders



Producing letters, documents and correspondence



Filing and scanning of records, notes and reports accurately



Management of email systems



Organising clinics/booking appointments, activating and discharging appointments and managing waiting lists.



Data Entry using Trust IT systems and appropriate packages ie MS Word and Excel



Ad hoc administrative duties as required