Job Description

Job Types: Full-time, Contract, Permanent

Location: Head Office, Colwyn Bay

Hours of work: 37.5 hours per week, Monday - Friday between 9.00am and 5.30pm with one hour for lunch.

Salary: 24,334.32 per year to start, plus Workplace pension

Excel Civil Enforcement & High Court Enforcement are part of High Court Enforcement Group (HCE Group) which is the largest independent and privately owned enforcement company in England and Wales. With a combined experience of over 250 years, we are recognised for our unparalleled professional integrity, ethical approach and ability to deliver effective enforcement solutions for Local Authorities, businesses, organisations and individuals throughout England and Wales.

We are looking for two enthusiastic and ambitious individuals to join our administration teams.

Benefits:

29 days annual leave including bank holidays, increased by 1 extra day every two years (capped after 10 years' service) 1 additional Birthday Leave day to be taken on or around your birthday In-house employee training Opportunity to study towards CILEx qualifications through our in-house educational assessment centre Employee Assistance Programme (EAP) Health Cash Plan, including 24/7 GP consultations. Money back, up to a set limit, on optical, dental, and more Discounts on retail, travel, gym memberships and more Company Pension


The position involves:

Updating Agent reports on our in-house case management system

Data entry

Liaising with our internal Enforcement Agents

Following additional training you will also be responsible for:

Handling calls from people who wish to pay their debt or negotiate a payment arrangement Signposting vulnerable debtors to debt advice agencies Supporting and liaising with our clients and customers wherever necessary Keeping case files up to date
Handling, organising, and maintaining documentation with high accuracy and confidentiality, in line with GDPR

General administration and case management

What is required of you

Good communication skills and telephone manner Data entry and accurate typing skills Administration and customer service skills Strong time management and organisational skills Excellent team-player who can work independently Strong work ethic
What you will be responsible for

Inputting data Answering incoming telephone calls Providing customers with payment solutions Letter writing Recognising vulnerable callers and signposting them for additional assistance General administration and case management Dealing with a variety of cases Accurately recording data, in line with GDPR
Our company is well known and respected within the industry and there are opportunities to further your career should you wish to do so.

To Apply

Please forward your CV together with a covering letter to the email address provided. Successful applicants will be subject to a County Court Judgment check and a DBS check. References will be required.

Job Types: Full-time, Permanent

Pay: 24,334.32 per year

Benefits:

Free parking Health & wellbeing programme
Language:

English (preferred)
Work Location: In person