Job Description

Role Overview

The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for coordinating jobs and information between The H&A Group and the Northern Ireland Housing Executive (NIHE) through various communication channels. The role will be based at our Maintenance Office on Tobermore Road, Draperstown.

Reports to:

Office Supervisor

Working Hours:

Monday - Friday 9am - 5pm Flexibility to be on rota for 5pm - 8pm Monday - Friday Saturday cover 8am to 2pm

Additional Benefits:

Pension Life Assurance (T&C apply) Health Cash Plan Membership. Onboarding Bonus of 1000 (T&C apply)

Roles & Responsibilities:

Deal with any enquires from NIHE, NIHE tenants, private customers and internal Managers and staff. Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes Maintain the Company's internal IT system, Accuserv, to ensure all information is accurate and up to date. Collate accurate information for Supervisors/Managers as required. Deal with all clients/customers/staff in a professional, pleasant and efficient manner. Answer calls without delay Any other duty as deemed appropriate by management

Personnel Specification

Essential Criteria:

Experience in Office Based Customer Service Experience of Microsoft Office, in particular Excel

Desirable Criteria:

Experience working with Social Housing

Personal Characteristics:

Excellent communication skills Excellent organisational skills Ability to use own initiative Ability to work as part of a team Flexibility to work in other locations as required

The H&A Group are an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: From 25,396.80 per year

Benefits:

Bereavement leave Company pension Health & wellbeing programme Referral programme
Language:

English (preferred)
Work Location: In person