Job Description

Ref: ADM/D/10/25

Administrator - Draperstown

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Closing Date: October 17th 2025

Role Overview:

The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for coordinating jobs and information between The H&A Group and the Northern Ireland Housing Executive (NIHE) through various communication channels. The role will be based at our Maintenance Office on Tobermore Road, Draperstown.

Reports to:

Office Supervisor

Direct Reports:

N/A

Working Hours:

- Monday - Friday


- 9am - 5pm

Additional Benefits:

- Pension

- Life Assurance (T&C apply)

- Health Cash Plan Membership.

- Onboarding Bonus of 1000 (T&C apply)

Roles & Responsibilities:

- Deal with any enquires from NIHE, NIHE tenants, private customers and internal Managers and staff.

- Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes

- Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes

- Maintain the Company's internal IT system, Accuserv, to ensure all information is accurate and up to date.

- Collate accurate information for Supervisors/Managers as required.

- Deal with all clients/customers/staff in a professional, pleasant and efficient manner.

- Answer calls without delay

- Any other duty as deemed appropriate by management

Personnel Specification:

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Essential Criteria:

- Experience in Office Based Customer Service

- Experience of Microsoft Office, in particular Excel

Desirable Criteria:

- Experience working with Social Housing

Personal Characteristics:

- Excellent communication skills

- Excellent organisational skills

- Ability to use own initiative

- Ability to work as part of a team

- Flexibility to work in other locations as required

The H&A Group is an Equal Opportunities Employer