Job Description

SUMMARY OF RESPONSIBILITIES:

The administrator will work in a busy public office as part of a small and dedicated team providing an advice and information service to the general public in County Fermanagh.

Your role will be Community Advice Fermanagh's first line of contact with the public and external organisations. You will ensure that office records and procedures are maintained to the highest quality and continually improved.

Essential Criteria:

GCSE Grade C and above in English and Mathematics
One year's experience in a Receptionist/Admin Assistant role to include:

the operation of a telephone system greeting and assisting all clients general administration duties Working within a fast-paced environment Excellent I.T Skills -Proficient in the use of email, internet and the Microsoft Office suite Empathetic and non-judgemental attitude to helping people with their queries Excellent communication skills - Written, verbal and listening Experience of working with vulnerable clients Proven ability to use own initiative and work under minimum supervision to plan, prioritise and organise own workload and meet deadlines Ability to work within a team

Desirable Criteria:

Level 2 qualification in a relevant discipline such as administration, typing, computer skills or word processing Knowledge of the Advice Sector in Northern Ireland Knowledge of Social Security benefits

Other Requirements

Flexible approach to working hours when required Commitment to the provision of free, confidential, impartial, and independent advice Ability to work within the mission, vision and values of Community Advice Fermanagh Committed to Community Advice Fermanagh policy of equal opportunities.
Job is full time (37 Hours per week, Monday-Friday) for one year. Extension of post depending on funding.

The annual leave entitlement will be 25 days plus statutory days (pro rata). Plus 11 Public Holidays.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 23,492.04 per year

Benefits:

Bereavement leave Company pension Free parking Health & wellbeing programme
Experience:

Administration: 1 year (required)
Language:

Fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/09/2025