Job Description

Administrator


Administrative 2B (12 months Fixed Term Contract with the option to extend dependent on business requirements)


Publish date: 26 August 2025


Closing date: 12 September 2025 at 11:59


Interview dates: 25 and 26 September 2025


Salary: 25,584 - 26,835


Hours: 37


Location: West Midlands Fire Service Headquarters


Overview


West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.


Our vision is 'Making the West Midlands safer, stronger and healthier'.


This vision and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities.


We are currently seeking an Administrator to join our Administration team. In this role, you will deliver exceptional and professional administrative support to the organisation. You will work collaboratively with peers, reporting to a Team Leader responsible for the day-to-day operational management of the team. You will undertake a variety of administrative tasks in line with established procedures, delivering outstanding customer service, along with expert advice and guidance.


You will have excellent written and verbal communication skills, so will be able to liaise with a variety of internal and external customers, explaining processes and provide information as required. You will have experience of planning and organising meetings, taking notes, and producing concise, grammatically accurate minutes.


Computer literate, you will have experience of using a variety of software packages, including Microsoft Office 365 and Microsoft Teams, and be able to leverage available technology for enhanced productivity.


Educated to GCSE English Grade 4 or equivalent as a minimum, you should have excellent interpersonal skills and be able to articulate clearly and confidently.


You should possess a positive attitude, flexible mindset, and a willingness to adapt as needed.


The position is based at our Headquarters in Birmingham. Most of your time will be spent on-site, with occasional travel required across the West Midlands for meetings and training. The option to work from home is available depending on business needs.


Responsibilities


respond to queries and service requests from both external and internal customers, adhering to organisational policies and procedures to provide effective administrative support


monitor mailboxes and Microsoft Teams channels/chats, and answer telephone calls promptly to manage customer expectations and meet defined time and quality standards


provide administrative support for meetings, including preparation, attendance, and post-meeting activities, to ensure smooth operation


collate, analyse, interpret, and produce clear, accurate information using various organisational databases and systems (including Microsoft O365), to support informed decision-making


produce accurate documents to support individuals and teams within the organisation.


Experience and skills


ability to communicate effectively, both verbally and in writing, with various audiences, including external and internal customers


excellent customer service skills, adept at managing expectations and responding to queries efficiently


high attention to detail, ensuring accuracy in response to enquiries and task completion


ability to plan and meet deadlines, prioritising workload accordingly and working flexibly to meet organisational needs


understanding of data protection requirements, with the ability to handle confidential and sensitive information appropriately


proficient in using Microsoft Office applications, particularly O365.


Benefits


We offer a friendly working environment and benefits including:


flexible and agile working arrangements


on-site free gym facilities


free parking


We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.


In addition, employees have access to:


24/7 Employee Assistance Programme


wellbeing programmes


'blue light' discounts across many retailers through partner schemes


Sports and Welfare scheme (for a small fee) - with access to discounted products and services.


Diversity


We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.


WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.


Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.


How to apply


To apply, please complete the application questions outlining your skills and experiences in line with the job description (linked below).

Interviews will be taking place on the 25th & 26th September 2025.

Questions


If you have any questions about the role, or would like an informal discussion, please contact Vina Parmar by email at vina.parmar@wmfs.net .