Job Description

Job Ref:

KEA1405

Branch:

Keane Premier Support Services North Lanarkshire

Location:

Keane Premier Group, Glasgow

Salary/Benefits:

12.21 gross per hour (or apprentice rate where applicable)

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Monday to Friday, 9am to 5pm

Hours per week:

37.5

Posted date:

05/09/2025

Closing date:

07/10/2025

Are you a people person who thrives on being organised and helpful?

Keane Premier Support Services are a leading health and social care company looking for a friendly and efficient individual to provide first-class administrative support and be the welcoming face and voice of our organisation.

The role

We are currently seeking an

Administrator

to support our teams. The role will be based at our KPSS office in North Lanarkshire, with a requirement to also provide cover at our Head Office in Cambuslang when needed. This is a key position, ensuring smooth communication with service users, staff, and external partners.

Main Responsibilities:

Acting as the first point of contact for all telephone calls, emails, and reception queries, ensuring a professional and welcoming approach. Supporting service users, families, and staff with enquiries, directing them to the appropriate person or department. Maintaining accurate records, filing systems, and databases in line with confidentiality and GDPR requirements. Providing general administrative support, including typing, scanning, photocopying, and data entry. Assisting with scheduling meetings, managing diaries, and preparing documents when required. Supporting KPSS and other areas of the business with routine admin tasks, ensuring efficiency and attention to detail. Assisting with elements of recruitment, including screening calls, arranging interviews, and providing additional support when required. Handling incoming and outgoing mail, ensuring it is distributed or processed promptly. Liaising with external stakeholders and partners in a professional manner, promoting a positive image of Keane Premier Support Services. Maintaining a tidy and welcoming reception area. Undertaking any other administrative duties as required to support the smooth running of the office and care services.

Skills and Qualities:

We're looking for someone who can bring:


Excellent communication and interpersonal skills. Strong organisational skills with the ability to prioritise effectively. A professional, friendly, and approachable manner. Confidence in handling phone calls and face-to-face queries. Good IT literacy, including Microsoft Office (Word, Excel, Outlook). Attention to detail and accuracy in all administrative tasks. Ability to work independently and as part of a wider team. Flexibility to provide cover at more than one office when required.

What do you get in return for your professionalism and commitment?

At Keane, we believe in taking care of the people who support our services. Here's what we offer to support your wellbeing and development:


Early access to a portion of your earnings with Wagestream. Health Assured Employee Assistance Programme, with 24/7 support via the Wisdom app and helpline - access health checks, wellbeing tools, legal advice, and much more. Free confidential counselling sessions - up to 6 structured counselling sessions via phone, online or face-to-face. Bright Exchange, available through the Wisdom app - unlock exclusive deals and discounts on a wide range of products and services. Gift card and cinema savings through Salary Extras. Exclusive high street discounts through the Blue Light Card. Free mortgage consultation with McCuster Mortgage Solutions. Comprehensive induction and ongoing training to support your confidence and success. 28 days' holiday (pro rata). Clear opportunities to grow, with real career progression routes to help you reach your full potential.
Benefits are non-contractual and may be amended or withdrawn at any time.


This position requires two satisfactory references and may be subject to a PVG check depending on duties.


Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post.

It's More Than a Job

Our team is our greatest asset, and we work hard to give each member of our amazing staff the opportunity to grow within their role. We constantly give the chance to upskill and develop our employees through extensive training programmes, and because of this focus on the future, we don't require prior experience in several key roles.



All we ask is a commitment to care and real desire to improve our resident's and service users lives through hard work and compassionate understanding.