Job Description

Administrator

Role:

Administrator

Responsible to:

Service Manager

Hours per week:

37.5 hours

Salary:

Dependent on experience

Contract Type:

1-year fixed term

Job Summary

We are looking for an experienced

Administrator

to join our GP Federation, providing high-quality administrative support across a range of services.

The successful candidate will play a key role in ensuring smooth operations in various areas, including Workflow Solutions, Prescribing Solutions, PCN administration, and reception duties at the UTC. You will also support other services such as ENT clinics and the Asthma Hub.

Key Responsibilities

Patient Interaction & Bookings Answer incoming calls, collect patient information, and book them into the appropriate service or clinic.
Service Coordination

Schedule appointments for various services across the federation. Transfer requests and coordinate patient flow as required.
Incident & Complaint Documentation

Accurately record and document any incidents or complaints. Ensure issues are escalated and addressed in a timely manner.
Work Audits

Conduct regular audits of your own work to ensure accuracy and efficiency.
Collaboration with Healthcare Professionals

Communicate with GPs, pharmacists, and other healthcare providers. Ensure seamless delivery of patient care.
Patient Engagement

Engage with patients in a friendly and professional manner. Actively listen to their concerns and ensure they receive appropriate support.
Ad-Hoc Duties

Provide support across all federation services as required, including ENT clinics and the Asthma Hub.

Required Skills

High level of attention to detail and accuracy. Ability to work independently without supervision. Exceptional communication and customer service skills. Ability to handle challenging situations calmly and professionally. Technical skills, including proficiency with Microsoft Office. Experience with EMIS and Docman desirable but not essential. Strong record-keeping and documentation skills. Ability to multitask and manage varied responsibilities efficiently. Ability to handle confidential information with discretion. Strong team player, able to collaborate with colleagues and healthcare professionals. Confident in presenting audit results and reports.

Other Requirements

Meets DBS reference standards with a clear criminal record in line with spent convictions law. Willingness to work flexible hours, including occasional evenings and weekends. Access to own transport for travel between locations within the federation. Previous contact centre experience advantageous but not essential.

Equality, Diversity & Inclusion Statement

SmartCare Federation LTD is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and supported. We actively welcome applications from individuals of all backgrounds, experiences, and identities, including those from underrepresented groups in healthcare.

We are proud to be an equal opportunities employer and make all recruitment decisions based on merit, capability, and business needs. We do not discriminate on the grounds of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We are dedicated to creating a culture where differences are celebrated, and where all staff can thrive and contribute to delivering excellent patient care.

Job Type: Fixed term contract
Contract length: 12 months

Pay: 25,000.00-26,000.00 per year

Work Location: In person