Job Description

Job description:

About Us:

We are one of the largest criminal defence law practices in the South West of England. We are looking to recruit a full-time Administrator for our Keynsham office.

Hours: Full time

Days: Monday to Friday 8:30-5pm.

Responsible to: Practice Manager

Key Responsibilities:

Answer incoming phone calls, transfer calls or deal with callers' requests appropriately Make outgoing calls, as needed Assist clients with routine enquiries (e.g. court dates), where able, both in person and by telephone Take and pass on accurate messages to colleagues in a timely manner Scan, photocopy and print documents, as required Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and noticeboards Support the wider team with general administrative tasks as requested Support colleagues, providing cover during staff absences Action emails, as necessary Order and monitor stationery supplies Open, sort and distribute incoming mail and envelope, stamp and post outgoing mail Transfer telephones to the out of hours service Arrange cover for police station interviews, court dates, etc Arrange meetings/appointments, when requested Provide administrative support to the Practice Manager in relation to her duties Open and update files in Law Fusion (case management system) Proactively administer an efficient diary Undertake other matters which you are competent to conduct Work harmoniously with colleagues and clients of all cultures and backgrounds in accordance with our Equality & Diversity Policy Undertake all mandatory training and induction programmes
Person Specification

Qualifications:

Educated to GCSE level or equivalent (essential) GCSEs Grade C or 4 in English & maths (desirable) NVQ qualifications (desirable)
Experience:

Experience of working with the public (essential) Experience of working in a criminal defence law firm (desirable) Experience of liaising with the police, courts, CPS, expert witnesses, interpreters (desirable) Experience of using case management software (preferably Law Fusion) (desirable)
Skills (all essential):

Excellent communication and interpersonal skills (written and verbal) Strong IT skills including use of office, outlook, excel, etc Clear, polite, confident telephone manner Effective time management (planning, organising and meeting deadlines) Able to work using own initiative and as part of a team Able to follow office policies, processes and procedures
Personal Qualities (all essential):

A flexible approach to work and a willingness to support colleagues Punctual High levels of integrity and loyalty Able to work under pressure/in stressful situations Able to communicate effectively
Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Work Location: In person

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Experience:

IT skills including use of Outlook, Excel and Word: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person