Job Description

Job Title:

Administrator- Medical Centre

Salary:

24,637.57

Contract Type:

Permanent, Full Time

Total Weekly Contractual Hours:

37.5 (7.30AM to 5PM- Monday to Friday)

Location:

HMS Raleigh, Trevol Road, Torpoint, Cornwall, England, PL11 2PD



An opportunity to join an experienced, versatile team, delivering first class administration services to our world class Armed Forces personnel.



Position Overview



Based in the Medical Centre, HMS Raleigh, this role provides a broad and flexible service to meet the contracted administration requirements of the Armed Forces (predominantly the Royal Navy) and there is the potential to rotate through various elements of professional responsibilities when required to meet the needs of the business. Training can be provided, where appropriate.



Main Responsibilities



The role involves providing a dedicated day-to-day focal point for medical services administration, serving as a direct interface with customers and maintaining close liaison with clinical staff. The individual will be responsible for arranging and coordinating appointments at the Medical Centre, hospitals, and review boards. A key duty includes maintaining and protecting patient-related data, ensuring strict confidentiality and compliance. This position also requires accurate data capture and input, along with regular updates to the medical administration system. All activities must be conducted in full compliance with current Health and Safety Regulations and the General Data Protection Regulations (GDPR). Additionally, the role may include undertaking any further tasks as assigned by the Line Manager, which could involve supporting or providing cover for other staff members as needed.



What we are looking for



The successful candidate will be well-organised, precise, and confident, possessing credible communication skills and the ability to contribute effectively at all levels. They must be versatile, intuitive, and professional, with sound judgment and absolute integrity. A proactive and persuasive attitude is essential, especially when responding to the changing needs of the business and customer demands. The individual should remain calm under pressure, be self-motivated, reliable, and well-presented, consistently representing Mitie's values in a positive manner. In addition to these personal attributes, the candidate must have administrative experience, strong organisational and motivational skills, and demonstrate a high level of integrity. A proven track record of delivering quality administration and customer-facing service is required. They must be a persuasive and credible communicator, both verbally and in writing, with the ability to develop strong working relationships. IT literacy, particularly a good working knowledge of Microsoft Office applications, is essential. While not mandatory, familiarity with MOD medical administration applications and systems is desirable. The candidate should have a proactive mindset, the ability to embrace and lead change, and be capable of managing last-minute changes to requirements and deadlines. A good standard of education is also required.



Additional Information



MOD security clearance and DBS Standard required. To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearance and 10 years for Developed Vetting prior to the date of application. All Developed Vetted posts are required to be UK Nationals.

MOD security clearance and DBS Standard required (Proof of right to work in UK essential)



The Contract operates a 37.5 hour working week between the hours of 0730 and 1700 Mon to Fri only.



Required to wear approved company work wear.



Additional information for internal applicants



Please ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.