Administrator
Milton Keynes, ENG, GB, United Kingdom
Job Description
We are currently looking for a highly organised individual join us as a process administrator covering Sales administration and project administration.
Shift patterns are based on a 40-hour working week between the hours of 07:00 - 18:00, Monday to Friday.
Main Purpose of role
Provide reports of all Service Desk queues to the management team
Responsible for Policies and procedures
Compliance tasks, along with ensuring governance is followed
Manage each queue to ensure all incidents and Requests have the correct information and are all updated
Ensure all tickets are in the correct queues
Escalate issues where necessary
Adhering to Incident, Change, and Problem management procedures.
Handle any calls during peak periods
Handle Major Incident Management between the team
Ensure SLA's and KPI's are adhered to
Business process awareness
Highlight trends for review
Qualifications and Skills
Strong organisational skills
Educated to GCSE level in Maths and English or equivalent.
Excellent oral and written communication skills with the ability to communicate effectively at all levels
Clear and Polite telephone manner
Rapid and accurate data entry skills
Excellent social skills with the ability to establish and maintain good/ productive relationships with colleagues and customers.
Ability to display a logical and methodical approach to problem-solving
A passion for providing exceptional customer service even during a period of stress and pressure.
Experience of working in a team
Passionate, professional, with a 'can-do' attitude at all times
Job Types: Full-time, Permanent
Pay: 28,000.00-32,000.00 per year
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3971894
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusFull Time
-
Job LocationMilton Keynes, ENG, GB, United Kingdom
-
EducationNot mentioned