Job Description

This role is to join the Palliative Care admin team based at North Tyneside General Hospital however you may be require to work across different sites when required.



You will be require to provide comprehensive administrative support to clinical teams/managers. You will be responsible to the Lead Administrator and be required to act up in absence of the Lead Administrator for periods of annual leave/short-term sickness absence.



Manage diaries, arrange/minute meetings, communicate with key stakeholders, typing, filing, photocopying, processing financial documentation



Advanced typing & transcription of clinical & non-clinical documents (OCR 3 or equivalent qualification/experience).



Develop and maintain databases/spreadsheets to ensure quick and easy retrieval of information.



Collate and check data, producing graphs and reports for analysis.



Support management of all patient journeys including target administration e.g. CQUIN.



Support Lead Administrator with induction/training of new staff, sharing knowledge with colleagues.



Resource management - ordering of supplies & equipment.



Allocates work to Band 2 staff.



Assist in property management including coordinating general repairs and maintenance, health and safety, risk assessments, fire precautions and security systems.



We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.



Establishing good levels of communication with manager(s), other admin/clerical staff, medical and nursing staff and key stakeholders including GP practices, patients and carers



Demonstrate excellent interpersonal skills to facilitate cross boundary working and relationships



Produce accurate accounts of meetings/discussions.



Essential



RSA 3/OCR (or equivalent) + knowledge acquired through further experience



Good standard of education including literacy and numeracy



IT skills in the use of Microsoft products (Word, Excel etc) + Trust IT Systems



Audio typing skills



Excellent communication skills



Ability to work as part of a team



Good organisational skills



Ability to use a range of office equipment i.e. Fax, photocopier



Ability to demonstrate initiative and prioritise workload under pressure



Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services



Exercise judgement and initiative in highly sensitive areas when problems arise by taking appropriate action to resolve the problems or referring to the appropriate person.



Be self-motivated and able to work with limited or without supervision within the Business Unit.



Ability to Multi-task



Exercise sensitivity and tact when dealing directly with patients / family members particularly when dealing with highly emotional issues - analysing and resolving any problems



Must be able to meet the travel requirements of the post. Driving licence preferred