Job Description

Job Ref
VTFGP201058
City:
Northampton
Department
Contract Logistics
Salary
26,499.74 per annum
Status
Full Time
Type
Permanent
Hours
Monday to Friday
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.




We are looking for a Full-time Administrator to be based at our Grange Park 2 site, based in Northampton (NN4 5FB).




As an Administrator, you will provide effective, efficient, timely, and professional administrative support to meet our customer contract requirements. The main responsibilities for this role are booking in/out returns deliveries, delivery queries, and dealing with returns and damages.




This is a full-time permanent position offering a salary of 26, 499.74 based on a shift pattern of Monday to Friday, working 08:30 till 17:00, including a 30-minute unpaid break.




A good understanding of MS Excel is crucial for this role, as it involves data comprehension and management. Experience in using Excel will enable you to effectively input, interpret, and retrieve data, which is essential for meeting the administrative needs of the position.




Benefits:


25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Health cash plan Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition- On Site Mental health First Aiders Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service Tailored development and career opportunities



Key responsibilities:


Effectively responding to customers in a timely and professional manner using both email and telephone Dealing with customer queries regarding returns and damages Effectively investigate customer queries undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues Ensure that all all-relevant reports are sent to the customer at the agreed time period Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity Develop and maintain excellent customer relationships, acting as the key customer contact for collection queries Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures



Key Requirements:


Knowledge of logistics software or transport management systems Experience of working within an Administration department Excellent Customer Service Skills Good, strong communication skills and telephone manner Highly organised Ability to work under pressure and meet the deadlines Excellent attention to detail Good IT skills -MS office and excel. Experience of working in a fast-paced environment



We thank all applicants for their interest, however, only those under consideration will be contacted.




Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.