Job Description

Overview of the role

Reporting into the Pharmacy Services Manager, you'll be working within our Pharmacy Services Team supporting on of the largest Community Pharmacy programmes in the UK. Working with our Pharmacies to support the autumn booster vaccination services, you'll...


Review contractual opportunities for pharmacy services and make recommendations to senior management on their viability and participation. Liaise with external and internal stakeholders to collaborate and effectively facilitate the contract sign-off process. Provide a point of contact to commissioners and field/pharmacy teams via email and telephone, resolving queries relating to agreed frameworks. Use knowledge of commissioned services to provide relevant information and support to enable delivery of high-quality pharmacy services.


We have 2 opportunities to join the team:


1x full time 37.5 hours/5 days a week


1x part time 30 hours/4 days a week


These opportunities have immediate start dates


Main Responsibilities

Contract Governance

Review commissioned service opportunities and submit tenders in line with the business framework, undertaking a viability assessment to make informed decisions. Present comprehensive and relevant information making recommendations to the senior management about proposed action. Liaise with pharmacies and field teams to capture information and provide updates on service provision. Ensure efficient management of the agreed contract management process including the supporting of accurate financial mapping. Manage financial invoicing and purchase orders for all services related activity, working with relevant departments where necessary. Maintain accurate records of contracts under review, in progress and declined.

Stakeholder management

Liaise with field team to assess opportunities and agree participation in commissioned services. Collate pharmacy information, populate contracts and liaise with commissioners to ensure contracts are processed in a timely manner. Ensure that pharmacy teams have appropriate information and resources to deliver agreed services to a high standard. Use specialist knowledge to resolve queries relating to commissioned services, maintaining records of advice given. Maintain Services Hub pages with accurate, simple and relevant information. Review and update guidance based on feedback and queries received. Develop specialist knowledge in clinical, claiming and reporting systems, supporting the business in understanding capabilities and appropriate use. Manage the Services mailboxes, ensuring that messages are responded to in line with the SLA, or where appropriate escalated to the appropriate person for action.

Maintaining accurate records

Review and accurately update and maintain internal databases and produce compliance and management reports as agreed. Record and collate data, supporting Services Lead to identify areas of potential growth or challenge.

Other responsibilities

Support the NHS Contract Standards team in the implementation of projects and initiatives e.g. PQS, national Flu and vaccination programmes.

The Ideal Candidate
Ability to respond quickly to changing deadlines and tasks. Good communication written and oral skills with an ability to build strong rapport with internal and external stakeholders. Ability to organise and prioritise own work to meet agreed deadlines. Good knowledge of NHS contracts relating to pharmacy services is desirable but not essential
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.


About The Company

For over 70 years, we've been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.


Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.


The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.


We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.


We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

'Together we make a difference'