Job Description

Overview

To undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team and including:

Job Responsibilities:

Production of repeat prescriptions received by telephone, email, paper, online or request in person by patients or pharmacies on patients' behalf, ensuring accuracy and compliance with repeat prescription protocol. Ensure Auto-Repeat Prescriptions are issued accurately and in a timely manner, setting up and monitoring and amending as appropriate. Liaise with local pharmacies. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Alert the Practice Manager or GPs of any problems arising from prescription requests and production. Maintain practice stock of all types of prescriptions, keep accurate records of named prescription pads received and issued and records of receipt, issue, and destruction of FP10MDA (blue scripts). Ensure records updated and prescriptions issued in accordance with Oral Contraceptive Pill Protocol. Ensure incoming post is processed effectively, clarifying, and chasing incoming post when necessary. Ensure Dossette box prescriptions are processed. Shared care agreements. DOAC/DMard bloods (booking and loading). Auditing late medication/inappropriate telephone requests. Care home monthly medication. Medication shortages/MHRA alerts. Processing new patient set ups. Booking and organising injections (Xgeva/Denosumab/B12 etc). Ensure security of data in accordance with the Data Protection Act. To have a thorough knowledge of all Practice Procedures. To work in accordance with written protocols. Any other duties commensurate with skills and responsibilities.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patient's needs. Effectively manage own time, workload, and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audits where appropriate.
Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 35 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Application deadline: 30/05/2025
Expected start date: 09/06/2025