Job Description

Salary

26,579 per annum

Location

Birmingham, Head Office

This is a temporary

,

full time vacancy that will close in 14 days at 23:59 BST.

The vacancy

Hours: 35 per week

Shift Pattern:

Mon - Fri 9:00am - 5:00pm

2 vacancies available

The role

We are currently looking to recruit Reception Administrators here at Housing 21.



Within the role you will provide an efficient front line service to the organisation ensuring high standards of customer services at all times. You will be the first person a visitor or customer meets or speaks to on the telephone and therefore a high level of customer care and professionalism is key to this role. Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached. We'd love to meet you!

What we're looking for

The essential requirements for the role include:

Previous experience working in Customer Services preferably in a corporate environment Good working knowledge of a switchboard General office experience Good standard of education to GCSE standard or equivalent

Why us?

It's a great time to join us. Did we mention we're a Platinum Investors in People organisation, placing us among the top two percent of organisations assessed?



We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light



Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.



As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.



With an exciting national development programme for older people's housing, there's never been a better time to join Housing 21.

Closing date for applications 30 September 2025

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.


When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.


We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

Benefits

Flexible working

including a nine-day fortnight

Holiday trade scheme and volunteer leave

Funded health

cash plan

Occupational maternity pay / paternity pay

Pension

contributions

Occupational sick pay

Lifestyle discounts

Car salary sacrifice and leasing scheme

Learning and development opportunities