Job Description

Overview:

Change Grow Live

are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are

'Be open, be compassionate and be bold'

and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an

Receptionist and Administrator

to join our busy Croydon Service. Our

Administrators

here at

Change Grow Live

play an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals.

Looking for a rewarding career where you can use your passion and skills to help others? We're looking for a passionate and committed receptionist/administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need. If you're looking to:

Work for a caring organisation that believes in people Help people change their lives for the better Work within multidisciplinary teams, ensuring that clients receive the right care at the right time Deliver services within a range of health and social care settings Be part of an amazing and ambitious workforce


Then this might be the ideal role for you!

Full Time Hours:

37.5 per week

Full Time Salary Range:

25,077 per annum (Based on full time hours, pro rata for part time)

Allowances:

2195.72 Outer London Weghting (Based on full time hours, pro rata for part time)please note - full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

Responsibilities:

About the Role:

As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary. To ensure effective processing of correspondence/ data entry as required. To collate, monitor and report data/information & statistics as required. To ensure that admin, record-keeping, and communication within the project are maintained. To provide effective prescription and general administration across the service.

About You:

Knowledge of general office procedures. IT literacy including proficiency in word processing, excel spreadsheets and data entry. Good interpersonal skills and a willingness to work flexibly as part of a team. The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary. Solid numeric skills. Good organisational skills Minute taking experience would be an advantage

What we will give to you:

25 days holiday (+ bank holidays) increasing annually for the first five years Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. Eligible for Blue Light Discounts A friendly and supportive team Training, career development & progression opportunities Refer a Friend Scheme


Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here:

Skilled Worker visa: Overview - GOV.UK

If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you.
Salary Range (pro rata if part time): CGL SPOT (19) (25,077.00 - 25,077.00) ILW / OLW /Fringe: Outer London Weighting (2,195.72) Closing Date: 23/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Simon Green | simon.green@cgl.org.uk : This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.