Job Description

Do you have excellent communication skills?



Are you emotionally resilient?



Do you want an administration role where you can make a real difference?



If so and you're looking to join a unique administration team, the Swindon Child and Adolescent Mental Health team are keen to hear from you.



We are dedicated to supporting Consultant Psychiatrists, The Eating Disorder Service, Learning Disability CAMHS clinicians and other mental health staff who provide support to children and young people experiencing Mental Health issues. We are an extremely supportive team, and together we all make a real difference in the community.



The role can be challenging and will involve learning a great many different tasks, that together make up the role, and balancing them against the day to day needs of the service. It is a busy, active role, which will be rewarded by the buzz you get every day through knowing you have helped and supported children, young people and their families at a time when they have needed it most.



This is an administrative role which can be demanding and challenging and requires excellent communication skills to handle all contacts with confidence, compassion, patience and professionalism.



The main duties for this post are dealing with a high volume of calls both from service users and professionals, and actioning high volumes of tasks from the administration inbox. It also includes covering our Community Reception Desk - welcoming service users, visitors and clinicians to the site, arranging, rescheduling and cancelling appointments, booking room requests, processing both incoming and outgoing post, actioning voice messages received and monitoring and processing of any incoming team emails and referrals.



Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.



As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:

"Caring, safe and excellent"



At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:



Excellent opportunities for career progression

Individual and Trust wide learning and development

27 days annual leave, plus bank holidays, rising to 33 days with continuous service

NHS Discount

Pension scheme

Lease car scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation (waiting lists may apply)

Staff networking and support groups



To accurately type and distribute letters and other documents as required



To provide Admin and secretarial support to team members.



Arrange and provide Admin Support for meetings including minute/note taking.



To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.



Use a range of software systems to support the delivery of the service.



We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the 'Supporting statement' element within your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.



The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.