Job Description

BELONG.

There's no place like Principality.



Our home is your home. So, when you decide to join the team, we'll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you - when it comes to belonging, there really is no place like Principality. We

keep it flexible

wherever possible; we encourage you to

look after yourself

; we

do our bit

in the communities we serve and support you in doing the same, and we promise to

get better together

.



Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we're a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,we have an extensive financial and well-being benefits package ''Belong'' designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that's not all, discover why there's really no place like Principality; https://www.principality.co.uk/careers



Are you passionate about delivering exceptional customer service with integrity and care? We have a fantastic opportunity for a

Administrator - Registry

to join our Customer Services team.



Join our dynamic, fast-paced team as a

Administrator - Registry

, where your attention to detail and commitment to excellence will help ensure fair outcomes for our customers. In this key role, you'll work collaboratively within a supportive team environment, applying a high level of skill and care to every task.



Reporting directly to the

Customer Service Manager

, you'll play an important part in meeting service level agreements and upholding all procedural and regulatory standards. This is a varied and rewarding position, offering the opportunity to provide essential operational support across both colleague and member services.

What you'll be doing:

Operating within a dynamic and high-performing environment, executing both physical and digital tasks in adherence to approved process manuals. Ensure all activities meet internal service level agreements (SLAs) and comply with regulatory standards. Providing collaborative support across all functions within the Retail network and Head Office. This includes the production, distribution, scanning, and imaging of documents - both physical and digital - this role involves hands-on responsibilities beyond traditional desk-based work, utilising specialised equipment and coordinating with external service providers. Facilitating seamless workflow across the organisation by delivering a range of essential services that support both colleagues and members. Contributing actively to a culture of Operational Excellence by identifying opportunities to improve, streamline, and future-proof existing processes. Taking personal accountability for your performance and professional development, while also supporting the growth and success of your colleagues.

What we're looking for:

Demonstrates adaptability and effective teamwork in a dynamic environment Communicates clearly with sound judgment and situational awareness Possesses strong numeracy and literacy skills Delivers excellent customer service with a professional and positive approach Proficient in IT, including Microsoft Office applications

If you're ready to make a real impact in a supportive, dynamic team environment, we'd love to hear from you!

We reserve the right to close this vacancy early should we receive a high volume of applications.

If you have any questions in relation to this role, please contact the recruitment team at

-recruitment@principality.co.uk

''We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging'' Daniel Priest, Inclusion Manager. But don't just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)