Job Description

Company Overview

Jamieson & Carry is a distinguished family-owned jeweller established in 1733, renowned for offering exquisite fine jewellery, Swiss watches, and luxury gifts. With a rich heritage and a welcoming atmosphere both online and in-store, we represent some of the world's finest brands including Rolex, Omega, TAG Heuer, and FOPE.

Summary

We are seeking a dedicated Service Administrator to join our team in the UK. Based in our historic store location, this role is vital in ensuring smooth administrative operations and delivering exceptional customer service that reflects our company's values of quality and tradition.

Responsibilities

Organise any servicing jobs and liaise with workshop on what the requirements are for the customer. Respond to Customer and supplier emails regarding servicing requests. Liaise with suppliers and customers about the jobs. Prepare and send estimates to customers in conjunction with the workshop. Prepare and post goods to suppliers and customers. Assist the workshop with administration associated with servicing and their activities. Provide a support administration function to all staff. General administration duties including answering phones

Qualifications

Proven experience in office administration or customer service ideally within a retail or luxury environment. Strong organisational skills with attention to detail. Proficiency in Microsoft Office Suite. Excellent communication skills and phone etiquette. Ability to handle multiple tasks efficiently under pressure. Previous experience with data entry and clerical work is preferred. Knowledge of the luxury jewelry or watch industry is a plus.
'Join us at Jamieson & Carry where tradition meets excellence. If you are passionate about delivering exceptional service in a prestigious setting, we invite you to become part of our storied legacy--apply today to start your journey with us.'

Job Type: Fixed term contract
Contract length: 13 months

Pay: 13.00 per hour

Expected hours: 37.5 per week

Work Location: In person