Job Description

Outline summary

Are you great with people with a proven track record for delivering excellent customer service?

Sworders is seeking a highly organised and motivated Administrator to join our team. The successful candidate will play a vital role in providing administrative support across various departments, ensuring smooth operations, and assisting with delivering exceptional customer service.

We are hoping to find someone with a proactive and flexible approach to working who would be able to contribute to a dynamic and growing business.

Responsibilities

Client Support

Providing front of house services for clients, greeting visitors, responding to questions to queries, including listing items for consignment and ensuring a positive visitors' experiences at Sworders.

Greet clients who visit reception areas in a warm and friendly professional manner

Act as a first point of contact for clients, handling inquiries in a professional and timely manner.

Maintain strong relationships with clients, ensuring their needs are met efficiently.

Answer telephone calls received into Sworders offices in a professional manner, respond to clients' enquiries where possible, or refer client to the correct department for a response

Refer queries to the correct department for response, where this is appropriate

General Administration

Provide day-to-day administrative support to the office and wider team.

List items for consignment, where valuers or other staff are not available

Comply with sworders policy on completing online entry forms

Manage incoming and outgoing communications, including emails, phone calls, and post.

Maintain accurate records, databases, and filing systems.

Schedule and organise meetings, appointments, and events as needed.

Prepare and distribute documents, reports, and presentations.

Order and manage office supplies and handle other general office duties.

Assist in maintaining and updating client records for AML compliance purposes.

Liaise with the AML compliance team to report any concerns.

Maintain a record of key transactions and check they comply with our policies.

Team Collaboration

Support valuation and other teams with the input of cataloguing, images and other information relating to client consignments and the auction process, including responding to condition report and bidding requests as well as post sale administrative responsibilities.

Work closely with various departments to support business operations and processes.

Uploading catalogued information provided by valuation staff onto Sworders database

Accurately record cataloguing information into Sworders database, in line with Sworders house style

Presale - monitor requests for condition reports, additional information, bidding enquires and respond within set timeframes

Respond to requests for condition reports prior to sale, recording requests received via email onto Sworders database and provide all responses through it

Accurately record commission and telephone bid requests, ensuring all information relating to AML is complied with

Effectively record identification information on Sworders database

Post-sale - identify requests for post-sale offers and refer to the correct department for response

Compliance

Ensure familiarity and compliance with Sworders staff handbook and comply with all Sworders internal policies and procedures

Attend Sworders events where appropriate and availability allows

Provide support for Sworders initiatives and have a positive attitude to change and development

Essential skills

Skills and Qualifications:

Previous experience in an administrative role.

Strong organisational skills and attention to detail.

Excellent written and verbal communication skills.

Ability to manage multiple tasks and prioritise effectively.

Familiarity with AML regulations is a plus, but training will be provided.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Willingness to learn and adapt to new challenges.

What We Offer:

Family first

Flexible working, we are committed to providing flexibility in how and where work is performed to accommodate our diverse workforce

Wellbeing

Enhanced annual leave with additional days for long service and Christmas.

Employee Assistance Programme, our range of confidential services and resources is here to help you navigate personal and professional challenges

Company events, seasonal parties, connections with schools, charitable contributions and more

Breaks, encourage staff to have a break during the day including the flexibility to take as long as you need

Development

Education, we offer and encourage our staff to further develop their experiences, both through internal and external avenues

Sustainability

Climate perks, we offer employers offer paid 'journey days' to staff who travel on holiday by land or sea instead of flying - empowering staff to act on their values

Free onsite parking: at our main Auction House

...and much more!

If this sounds like you please send through a CV and Covering Letter to Jowinter@sworder.co.uk

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Additional leave Company events Company pension Free parking On-site parking
Ability to commute/relocate:

Essex CM24 8GE: reliably commute or plan to relocate before starting work (preferred)
Experience:

Administrative: 3 years (preferred)
Work Location: In person