Job Description

Job Title: Legal Administrator

Full time 37.5hrs / Permanent / Salary 24,570 / Office Based Stoke

Water Plus, the UK's largest water retailer for around 350,000 customers, has a brand new opportunity for a

Legal Administrator

, based in Stoke (ST4 4TW).

What's the role?

As our Legal Administrator, you will support the team's debt collection activities, answering queries and providing information to support litigation activities internally and with external solicitors.

You will also interact with customers directly, in addition to third-party debt collection agencies and internal stakeholders in the business.

What are some of the duties I'll be doing?

Conduct account reviews and provide information on accounts in litigation. Checking valid information, assigning risk level, making and implementing recommendations, whilst supervised by solicitors in the team. Assist the litigation with operational requirements (for example invoices/bi - lat requests) or similar in live cases. Ensure accounts cleansed following litigation process prior to back into dunning journey or released back into usual processes. Under supervision, handle complex queries/issues to the satisfaction of the customer and Water Plus. Other administrative tasks required by the Legal, Regulation and Compliance team.

What are we looking for from you?

Essential:

Clear and fluent communication skills, written and verbal, including letter writing and email production. Ability to influence and negotiate with others with strong interpersonal skills. Attention to detail with a high degree of accuracy IT literate, MS Office, Excel Ability to adapt to fast pace changing environment.

Desirable:

University degree (ideally legal degree) and awareness of water industry and market
T

his role would suit a strong administrator who enjoys problem solving and daily interactions with colleagues of all levels.

If you're looking to start your career within a legal setting, or already have existing experience, we would love to hear from you.

What do we have to offer you?

A competitive salary of 24,570 25 days annual leave (pro-rata if you join part way through our annual leave year). Plus never work your birthday, Plus all Bank Holidays. Free parking. Free Healthcare cashback Plan (re-claiming for spend on optical treatment or dental care and so much more). You can also choose to pay to upgrade your membership to include a partner and children. Pension scheme with employer contributions matched to 6%; Life Assurance. Confidential Employee Assistance Programme Access to discounts and offers from 350+ top brands. Access to Water Plus Academy to develop personally and professionally, incl support with professional qualifications and study leave.

What is a Water Retailer and who is Water Plus?

When parliament approved The Water Bill in 2014, it declared that the water market could become competitive for non-domestic customers. It ruled that water wholesalers could no longer provide the retail element for their non-domestic customer. Water Plus is a Water Retailer, and we went live in 2017 as a joint venture between United Utilities and Severn Trent and our customers range from small independent businesses to some of the biggest names in the UK.

A few years on, we are an award-winning trusted water retail partner for around 350,000 non-domestic customers across England and Scotland. Amongst other accolades, we have recently won the UK Customer Satisfaction Award for Sustainable Customer Service for 2025, for our work with customers and employees - the second UK Customer Satisfaction Award we have won in two years.

Please note: We may close this advert at any time, therefore, you are encouraged to apply as soon as you can. If you have any questions or issues regarding your application, please email us at recruitment@water-plus.co.uk.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Application question(s):

Please briefly summarise why you're interested in this role. What is your notice period? What is your salary expectation?
Licence/Certification:

right to work in UK without employer sponsor now / in future (required) previous administrative experience (required) experience working within a legal environment (preferred) legal qualification (preferred) home address within reasonably travel distance to ST4 4TW (required)
Work Location: In person