Job Description

Job Summary

The post holder is responsible for working as a member of the Ireland Wood Eye Clinic in all aspects. Together with the administrative team, the post holder should ensure that the interactions between patients and other visitors to the Practice and Practice Team are to the standards agreed.

Job Responsibilities

Running diagnostic tests and medical imaging, such as visual fields, retinal imaging and OCT scans. There are no qualifications needed for this role as full training is given.

Assisting with minor operations

Housekeeping duties including ensuring the waiting room area is tidy

Act as a chaperone support if required by doctors/optometrists

Provide clerical support for the Eye Clinic Doctors including recording clinical information, preparation of appointment list and preparing and sending appointment letters

Receive and transmit information on the telephone to the agreed practice standard, with particular reference to confidentiality

Maintain organised patient review bundles, including printing previous consultations, then marking, filing and/or booking as appropriate. (Also be mindful of age, physical ability and past medical history when choosing time slots. Annotate every appointment slot as instructed).

Communicating with patients by phone and letter (sent by email) to confirm appointment, sending out all relevant paperwork

Responsible for infection control within the Eye Clinic and complete monthly clinical audits

Liaise with the hospitals, GP practices and other medical professionals

Liaise with colleagues who are taking over reception, making them aware of any outstanding issues that need to be dealt with

All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent as a result of holidays or illness. This is a mandatory requirement of the role

Open and distribute all incoming mail to the appropriate person(s)

Opening/closing the department as and when necessary, ensuring the premises are secure

Maintain a smart appearance, (tunics are provided), and be helpful wherever possible.

Other information

Five weeks holidays plus 8 bank holidays (pro rata for part-time staff)

Eligible to join NHS contributory pension scheme

Contractual sick pay from second year of service (extended sick pay terms after that).

Overtime, including extended hours, is an essential part of the job

New staff are not allowed to remain as patients with the practice

The role is performed on a shift basis

Other Job Responsibilities

Confidentiality:

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Job Type: Part-time

Pay: From 19,328.00 per year

Benefits:

Free parking On-site parking
Language:

English (preferred)
Work Location: In person