We are looking for an Admissions Manager to provide a friendly, warm, highly professional and efficient admissions provision across Sancton Wood Schools. The role will involve providing an excellent customer experience to all prospective parents, pupils and agents including managing initial enquiries, hosting private tours for prospective families, facilitating pupil assessments and admitting pupils to the School.
The ideal candidate will have extensive experience within a customer-service focussed environment, and preferably have administrative experience within the education sphere.
Key skills
Excellent customer service skills
Excellent organisational skills
Flexible attitude, patience, sense of humour
Excellent written and verbal communication skills
Knowledge of working with school databases such as ISAMS
Knowledge of CRM such as Salesforce (Preferable not essential)
Word, Excel, Outlook
Able to work as part of a team
Able to work on own initiative
Customer Experience
Provide an approachable, welcoming, informative and seamless customer service to all prospective pupils, their parents and education agents, providing key information about the strengths of the school and answering questions from prospective parents
As the first point of contact for all enquiries, you will promptly answer the telephone or digital leads and ensure that they are all logged onto the school's admissions system
Organise and host private tours and open events for prospective students and their parents and encourage enquirers to register for a place at the school
Assist the Head and Marketing in engaging feeder schools so that they are informed about the quality of our educational offering
Administration
Report pupil numbers and a pipeline overview to the Head and Bursar on a weekly basis
Make appointments for school tours for prospective pupils, parents and agents
Prepare all admissions materials for Open Mornings and other school and college events
Represent the School at Open Morning events, greeting parents, and ensuring the smooth running of events on the day
Maintain regular Statutory reports such as the Admissions Register and Leavers and Joiners reports
Ensure all prospective pupil documentation is acquired prior to enrolment (School reports, passports, visas etc.) and ensure all relevant records are maintained on the school's database
Process all applications in accordance with required procedures including ensuring registration fees are received and assisting in making arrangements for assessment days
Draw up timetables for assessments, make offers and maintain records of responses, ensuring all applicants are notified promptly of the outcome of their assessment
Make follow-up telephone calls to all prospects following Open Mornings and events to determine how we can help applicants with the next stage in their application
Pupil records and support
Maintain prospective pupil records on the school's database, adding new enquiries, managing pupil data through to enrolled status and reporting on pupil numbers and the admissions pipeline
Keeping all pupils files and records up to date in accordance with School Policy and GDPR regulations
Requesting the emergency contact information, medical and allergen lists from new pupils
Promote safeguarding the welfare of children and comply with the School's safeguarding policy
About
Sancton Wood School
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Sancton Wood School
2 St Pauls Road, Cambridge
Cambridgeshire
CB1 2EZ
United Kingdom
+44 1223 471703
Sancton Wood is a co-educational, independent school in the heart of Cambridge. Spread across three sites, all within walking distance of each other, the railway station and the city centre itself. We provide an outstanding learning journey for students aged 9 months to 16 years.
We believe that exceptional pastoral care; those values of nurture, kindness, patience and love make for happy children; place those children in small classes with outstanding teachers and the results will be remarkable.
Our foundation of outstanding pastoral care leads to incredible academic success, as is proven year after year with our GCSE results. 95%-100% of our latest cohorts achieved 5 or more 4-9 grades and half of all our grades were at the top level.
Wrapping around this is a thriving Enrichment programme with over 100 separate opportunities for students to supplement their classroom experience with offerings in Languages, The Arts, STEM, Humanities and beyond.
We have a busy programme of trips, the school takes sport very seriously and we offer a full range of fixtures, clubs and sports tours for the students.
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