Job Description

ABOUT CATS GLOBAL SCHOOLS

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.


With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada and China.


Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.


We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students

OVERVIEW OF THE JOB

This is a full-time role based in the Admissions Team in Cambridge. The post holder will be required to process direct student enquiries and applications efficiently, issue visa-supporting paperwork in an accurate and timely manner and ensure smooth pre-arrival for all new students. They will provide a fast, efficient and welcoming service for all customers, internal and external, proactively pursuing student recruitment and conversion. This is a fantastic opportunity for someone with excellent administration and organisation skills who can build relationships quickly and likes to partner with colleagues from the CATS Global Sales Teams, overseas offices and colleges.


You will be an experienced administrator, ideally with some experience working in a school (although not essential). You will provide a fast, efficient and welcoming service for all customers, internal and external, proactively pursuing student recruitment and conversion. We offer a hybrid working environment, you will be required to be in the central Cambridge Head Office a minimum of two days per week. From time to time the post holder will be required to undertake project work as directed by the Head of Admissions.

During peak seasons and busy periods, there may be a requirement to work weekends (with prior notice and agreement).

REPORTS TO

You will be directly responsible to the Senior Admissions Officer.

MAIN RESPONSIBILITIES OF THE JOB

Key Responsibilities:

Process direct student applications from initial enquiry to arrival (including relevant stages within this), ensuring turn-around times and accuracy are within agreed standards.

Take overall responsibility for an area within the department and manage set aspects of the Admissions process in that area. This includes effective engagement with and support of the CATS Global Sales Team with conversion campaigns as required.

Act as the Admissions specialist for that area and maintain effective relationships with relevant external stakeholders

Act as the support for other areas within the Admissions Team, providing cover for the Senior Admissions Officer during absences and extra support in busy periods.

Provide assistance and training support to the Agent Services Team in Hong Kong as directed to ensure the team as a whole meets agreed targets.

Prepare accurate and timely paperwork, including but not limited to offer packs, prearrival information and UK/US visa supporting documents (CAS, I-20, COE).

Pro-actively manage pre-arrival processes for the new incoming students in close cooperation with college teams, ensuring accurate visa and arrival information is captured

and excellent customer service is delivered

Maintain the accuracy and completeness of student databases and agent information, both internal and external compliance purposes.

Support new system development and business projects through different stages as directed by the Line Manager.

Maintain positive and constructive relations with colleagues across the CATS Global Schools Group.

Maintain a good working knowledge of the relevant Admissions software, processes and databases.

Maintain a good working knowledge of the CATS Global Schools Group portfolio of colleges, courses and entry requirements to provide accurate advice and assessment to

applicants.

Maintain a good knowledge of compliance issues and requirements, including UKVI and SEVIS regulations, as well as OfSTED, OfS, UCAS and other requirements pertinent to the education industry

PERSON SPECIFICATION

Education

Educated to A level or above.

Experience

Experience of CRM systems/customer databases. (Desirable)

Experience of working in a global business and/or education environment. (Desirable)

Experience in a distance sales environment. (Desirable)

Knowledge of the UKVI Points Based System and US SEVP. (Desirable)Skills

Strong administrative skills, with the ability to manage a busy workload, to prioritise tasks and meet tight deadlines.

A high level of professionalism and excellent customer service skills.

Strong written and oral communication skills.

Excellent attention to detail, cultural awareness and sensitivity.

Competent user of Microsoft office package.

Ability to speak a foreign language (Desirable)


Behaviours

A reliable and conscientious team player who will not hesitate to support others within

the business when required.



OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY


CATS Global Schools are committed to safeguarding and promoting the welfare or our students and expect everyone connected with the organisation to share this commitment. All positions are subject to safer recruitment pre-employment checks in line with KCSIE guidelines