Job Description

Tap CXM is a customer experience management consultancy helping enterprise brands to build more mutually valuable relationships with their customers. By providing marketers with customer-centric strategic and technical consulting, implementation expertise and ongoing support services, we help them reduce operational costs, improve customer experience and increase revenue.

Role & responsibilities

As an Adobe Campaign Technical Consultant, you will play a pivotal role in architecting, implementing, and optimising Adobe Campaign solutions for our clients. You will collaborate closely with our clients' marketing and IT teams to understand their business goals, translate requirements into technical solutions, and provide expert guidance throughout the project lifecycle. Your expertise in Adobe Campaign and CXM best practices will be instrumental in driving successful outcomes for our clients.

Day-to-day, this looks like:

Collaborating with clients to gather and analyse business requirements and translate them into technical specifications and solutions within Adobe Campaign. Designing and implementing Adobe Campaign workflows, campaigns, and communication strategies that align with clients' marketing objectives and deliver exceptional customer experiences. Configuring and customising Adobe Campaign to meet clients' specific needs, including data integration, segmentation, personalisation, and reporting. Developing and maintaining documentation, including technical design documents, project plans, and user guides, to ensure efficient project execution and knowledge sharing. Providing technical expertise and guidance to clients and internal teams, identifying opportunities for optimisation and continuous improvement. Troubleshooting and resolving technical issues, perform system audits, and ensure data accuracy and integrity within Adobe Campaign. Staying up to date with the latest Adobe Campaign features, updates, and industry trends to drive innovation and maximise platform capabilities.

What we're looking for

A bachelor's degree in Computer Science, Information Technology, Marketing, or a related field. Proven experience as an Adobe Campaign Technical Consultant or similar role, with hands-on experience in designing, implementing, and maintaining Adobe Campaign solutions. Strong proficiency in Adobe Campaign Classic and/or Adobe Campaign Standard, including workflow design, data management, segmentation, scripting, and reporting. Knowledge of marketing automation best practices, CXM strategies, and digital marketing trends. Experience with data integration, APIs, and database technologies, preferably in a marketing context. Excellent problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, collaborative environment. Exceptional communication and interpersonal skills, with the ability to present technical concepts to both technical and non-technical stakeholders. Adobe Campaign certification is a plus.

What's in it for you?

A competitive salary linked directly with experience between 35,000-47,500 Profit-based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen. Fully funded private healthcare. 25 days holiday each year, plus bank holidays. Holiday buy and sell scheme. Company pension scheme. Wellbeing programme, including an activity reward programme A free smart watch to meet those activity goals. Monthly team lunches and evening social events. Free office gym. We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme. Hybrid and flexible working opportunities. Professional development opportunities and ongoing training in Adobe Campaign and CXM technologies. Dynamic and inclusive work environment that values creativity, innovation, and teamwork.
Our office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are Monday to Friday 9:00am until 5:30pm. We have a hybrid working approach which allows for a 50/50 split between home and office working.

We value diversity in identity, experience, and thought, and actively create a culture of inclusivity across our company and the work we do with clients, partners and suppliers. We aim to maintain a positive workplace environment and encourage our employees to bring their best and most authentic selves to work every day.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Job Type: Full-time

Pay: 35,000.00-47,500.00 per year

Additional pay:

Quarterly bonus
Benefits:

Company pension Private medical insurance Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in London SE1 8HP