Job Description

Tap CXM is a customer experience management consultancy helping enterprise brands to build more mutually valuable relationships with their customers. By providing marketers with customer-centric strategic and technical consulting, implementation expertise and ongoing support services, we help them reduce operational costs, improve customer experience and increase revenue.

Role & responsibilities

As a Graduate Technical Consultant, you will play a crucial role in assisting our clients in maximising the potential of their email marketing efforts, leveraging your technical expertise and problem-solving skills to deliver outstanding results.

Day-to-day, this looks like:

Providing technical guidance and support to clients, understanding their business objectives and email marketing requirements.

Collaborating with clients and internal teams to gather project requirements, ensuring a clear understanding of objectives, timelines, and deliverables.

Implementing and configuring email marketing platforms, such as Adobe Campaign, to meet client requirements and optimise campaign performance.

Troubleshooting technical issues related to email marketing platforms, HTML/CSS coding, email deliverability, and responsive design, providing timely resolution.

Conducting testing and quality assurance checks on email campaigns to ensure optimal functionality, compatibility, and adherence to best practices.

Assisting clients with the integration of email marketing platforms with their existing systems, such as CRM or e-commerce platforms.

Developing and delivering client training sessions and workshops, educating them on email marketing best practices, platform usage, and optimisation techniques.

Staying up to date with industry trends, emerging technologies, and email marketing best practices, proactively sharing knowledge and insights with the team.

Collaborating with the account management and sales teams to support business development activities, including conducting product demonstrations and providing technical expertise during sales pitches.

What we're looking for:

An analytical or STEM (Science, Tech, Engineering, Math) based degree

Strong communication skills both written and verbally

Basic knowledge of HTML, CSS, and JavaScript, with the ability to troubleshoot and modify code as necessary.

A confident and professional manner

Excellent problem-solving and analytical skills, with the ability to identify and resolve technical issues efficiently.

Strong interpersonal skills, enabling effective collaboration with clients and cross-functional teams.

Enjoy working in a team, where you can listen, contribute ideas and share responsibility.

What's in it for you?

25,000 starting salary, with quick progression within the first 6-12 months.

Profit-based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.

Fully funded private healthcare.

25 days holiday each year, plus bank holidays.

Holiday buy scheme.

Company pension scheme.

Monthly team lunches and evening social events.

Smart watch on completion of probation.

Free office gym.

We operate a number of other benefit schemes that include, cycle to work, online training and a travel card loan scheme.

Hybrid and flexible working opportunities.

Our office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are Monday to Friday 9:00am until 5:30pm. We have a hybrid working approach which allows for a 50/50 split between home and office working.

We value diversity in identity, experience, and thought, and actively create a culture of inclusivity across our company and the work we do with clients, partners and suppliers. We aim to maintain a positive workplace environment and encourage our employees to bring their best and most authentic selves to work every day.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Job Types: Full-time, Graduate

Pay: 25,000.00-27,500.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Gym membership Private medical insurance
Application question(s):

Are you a STEM graduate?
Work Location: In person