Job Description

St Margaret's Hospice Care has a fantastic opportunity for an Advice Line Clinical Nurse Specialist (ADL CNS) to join our team. This role is based at our Taunton Hospice.


You will join us on a full-time (37.5 hours), permanent basis and in return, you will receive a competitive salary of

38,645 - 45,805 per annum

, depending on experience.


This role has a working pattern of 7.5-hour shifts, covering the service, 7 days per week on a rota system.


You won't just be joining a fantastic team - you'll

be part of a welcoming, community minded charity

. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you're looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match.

What can you expect to be doing?

You will work within our advice line team focusing on our referral, triage process and advice line calls.


The role is predominantly telemedicine and will work closely with our central referral centre.

Your day-to-day work will include:

Working with a team to respond to advice line queries, referrals and action as appropriate. Triaging new referrals, signposting appropriately based on the individual needs, and liaising with other services, internal and external. Supporting and advising patients, using specialist knowledge and skills in physical symptom control, social, emotional and spiritual care. Assess the appropriateness and urgency of referrals seeking further information and advice as appropriate managing expectation and giving clarity to outcome. Conducting home visits as required and feeding back to the community CNS team.

What will you be good at?

You will:


Hold a registered nurse qualification Have specialist post-graduation experience and knowledge within palliative care, acute oncology, or chronic conditions management. Be calm under pressure during busy shifts. Be able to collaborate with other healthcare professionals to ensure a thorough assessment and care plan implementation. Have excellent communication skills.

You will need to travel at times where appropriate, i.e. home visits, as such the ability to drive is an essential requirement of this role.

What can we offer you?

Holiday entitlement

33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time) Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice Ability to buy and sell annual leave

Pension scheme

NHS employees eligible to continue with their NHS pension scheme
Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Award-winning Employee Assistance Programme for you and your family offering:

Vitality & wellbeing health portal for non-emergency care Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management Confidential and free 24-hour Employee Assistance Counselling and support Legal, financial, and medical information and advice

And more...

Life assurance cover

- 2x salary

Health Cash Plans

- help with covering the cost of healthcare needs by providing cashback on a range of health benefits Blue Light Discount Card Enhanced maternity/paternity leave
Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities

Eligibility criteria applies

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Colleen Gagg at colleen.gagg@st-margarets-hospice.org.uk


We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.


For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk.


We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there's anything you want to talk about before you apply.


Unfortunately, we are unable to offer visa sponsorship at this time.


If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date:

16th June 2025