Job Description

Advice Services Manager

There are 2 available positions

Witney Office OX28 6DY working 29.6 hours per week

Thame Office OX9 3HH working 14.8 hours per week

Please specfiy which location you are applying to work in

The Role

As Advice Services Manager you will work with the Senior Management Team and colleagues to support the development and implementation of the organisation's business and development plan, manage our local core services delivery and assist with the development of our core services, including working with local core funders. You will also be the responsible manager for the geographical location that you are assigned, ensuring local office needs and responsibilities are met. Our organisational aim is to meet client needs and future demand through developing and delivering sustainable quality advice services across Oxfordshire.

Working closely with the Core Services Manager and Director of Operations, you will lead the delivery of our core advice services in your local area, and act as the responsible manager for these geographical locations. This involves managing a multi-channel advice service, providing strong leadership to a local team, and ensuring the service is embedded in the community through effective stakeholder relationships. It includes the recruitment and management of volunteers, staff and Advice Session Supervisors to meet local demand for advice with a high quality and reliably staffed core service.

Your Role will encompass

Service Implementation, , Management, Delivery and Reporting

Business Planning

Partnership Development

People Management

Essential Person Specification

Experience of working in the advice sector or similar environment. The ability to lead and contribute to a team, including the ability to prioritise work. identify and develop ideas and opportunities. delegate effectively, handle pressure and take operational decisions. Experience of managing and monitoring operational contracts and KPIs, with proven experience in identifying risks and pre-empting issues before they arise Experience of planning, implementing and monitoring service improvement plans, and other initiatives. Ability to research, analyse and interpret complex information, including data, and to produce clear verbal and written reports, with visuals where appropriate. Highly organised with a proven ability to work to a high standard and an eye for detail. Experience of meeting contractual and compliance requirements and/or maintaining quality standards and monitoring service delivery against agreed targets The capability of implementing change while maintaining the trust of staff, volunteers and funders. Excellent communication skills, with the ability to explain complex information to, and influence diverse stakeholders/audiences. Proficient to reasonable standard in the use of MS Office and/or Google Workspace applications. Commitment to continuous learning and self-improvement. The ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service.
For full details of the Job role, and how to apply please visit our website

https://www.caox.org.uk/jobs

Completed applications must be received by; 9.00am Tuesday 25 November 2025

Interviews will be week commencing ; Monday 01 December 2025

Job Types: Part-time, Permanent

Pay: 31,544.00-33,767.00 per year

Expected hours: 29.6 per week

Work Location: In person