Job Description

Aesthetic Therapist: Skin & Laser Therapist

Often considered Birmingham's leading non-surgical aesthetic clinic and led by renowned industry expert doctors, Secret Aesthetics is a CQC registered multi-award winning high-end aesthetic company and one of Birmingham's most established clinics. Known for their full face transformations and for their transformative results with the most cutting-edge lasers on the market, the team are looking to recruit an experienced skin and laser therapist who wishes to develop with the most advanced lasers and technology.

Previous patient-facing experience in a high-end aesthetic/private/cosmetic clinic is a bonus.

Experience in performing hydrafacials, skin consultations and confidence with creating treatment packages, IPL/BBL, Sciton & Cutera lasers, laser hair removal, vascular laser, microneedling, chemical peels, cryopen, radiofrequency microneedling (cutera Secret RF) is highly desirable.

Training and growth opportunities possible.

Candidates must be reliable, punctual, confident with great interpersonal skills .

Shortlisted candidates will be invited for an interview.

Job Summary:

Welcoming clients and offering refreshments

Creating bespoke treatment plans and packages - upselling and cross-selling appropriately

Using our booking system to manage patients including but not limited to:

Booking in patients Creating patient profiles Rescheduling patients Accurately recording deposits and payments Conducting skin consultations and various skin treatments
Communicating efficiently and effectively with clinical staff, directors and patients to ensure a smooth operation of the clinic day-to-day

Dealing with client queries and any complaints in a prompt, polite and professional manner, maintaining exceptional standards of customer service and upholding the company's professional image at all times

Managing telephone and email enquiries, appointment bookings and maintaining accurate client records against the computer database

Taking correct payments and accurately maintaining client accounts, invoices and financial records

Documenting detailed treatment plans, creating and executing packages of treatments

Maintaining the required daily checks including stock checks and raising any required orders or issues promptly to the directors

Patient co-ordination which may require cleansing and applying numbing cream pre-treatment

Work harmoniously with other team members

Be familiar with all treatments offered at the clinic to confidently answer non-medical questions patients may have

Being a chaperone if required by the patient

Preparing the clinic for daily opening and closing

Maintaining patient confidentiality at all times

Ensuring the reception area and clinic rooms are always pristine and welcoming

Minimum Requirements:

Client-facing experience in aesthetic clinic sector

Experience and qualifications in laser hair removal is necessary. Minimum NVQL4.

Experience in bookings, taking payments, using cash registers

Experience in various skin and laser treatments

Be computer-literate

Excellent oral and written communication skills

Position offered:

Part-Time Pro-Rata

Minimum 2 days a week

What we offer:

From 13/hr + commission (base pay can be negotiated based on level of experience)

Comissions/Bonuses

Discounts and free treatments

Opportunities for growth, development, training and pay rise

Annual leave is pro-rata and dependent on the number of days offered. This excludes bank holidays as we are open on bank holidays that fall on Tuesdays- Saturdays.

Job Types: Part-time

Part-time hours: 18-25hrs/ per week (2-4 days/week)

Salary: 13 per hour + commission

Benefits:

Employee discount Free treatments Store discount
Ability to commute/relocate:

Birmingham: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have previous experience in an aesthetic clinic or luxury/high-end retail/hotel/restaurant sector? Do you have Beauty/skin/laser therapy qualifications? Are you able to offer flexibility to cover sickness/ annual leave?
Work Location: In person

Job Types: Part-time, Permanent

Pay: From 13.00 per hour

Benefits:

Employee discount Store discount
Licence/Certification:

NVQ Level 4 in lasers and core of knowledge (required)
Work Location: In person