Job Description

We are seeking a highly organised and proactive After Sales Administrator to join our growing team. This role plays a key part in supporting the sales function by managing daily administrative tasks, coordinating logistics, and ensuring a smooth experience for clients and internal teams. The ideal candidate will be detail-oriented, efficient, and confident in managing a varied workload in a fast-paced environment.

The Automotive Group are a successful family-owned business trading for more than 45 years offering employment, security and development in the wheelchair accessible vehicle market

Key Responsibilities:

Answer incoming calls, handle inquiries professionally, and direct calls as needed.

Register vehicles accurately and in a timely manner.

Process new client applications and ensure all documentation is complete.

Coordinate vehicle deliveries with clients, drivers, and internal departments.

Action vehicle handover and hand back procedures, ensuring all steps are followed and recorded.

Provide day-to-day administrative support to the sales team and management.

Prepare quotes, proposals, and sales documentation.

Track and manage sales orders, invoices, and delivery schedules.

Maintain and update the CRM system with accurate sales and client data.

Assist in scheduling meetings, calls, and travel arrangements for the sales team.

Liaise with internal departments (e.g., finance, logistics, customer service) to support sales activities.

Generate regular sales reports and maintain accurate records.

Ensure all communication and documentation are well-organised and professionally presented.

Required Skills & Experience:

Previous experience in a sales support, administrative, or customer-facing role.

Excellent communication and interpersonal skills, both written and verbal.

Strong organisational and multitasking abilities.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems.

High attention to detail and a commitment to accuracy.

Ability to prioritise tasks and work effectively under pressure.

Professional telephone manner and customer service skills.

Discretion when dealing with confidential information.

Preferred Qualifications:

Experience in vehicle sales, leasing, fleet, or a related industry.

Familiarity with vehicle registration processes or logistics coordination.

Experience using order management or invoicing systems.

Benefits: Company Pension

Additionally, the successful candidate will be responsible for performing various ad hoc duties as assigned by management.

Schedule: 9am - 5pm Monday - Friday

Job Type: Full-time

Pay: 24,375.00-26,325.00 per year

Benefits:

Company pension
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) Customer service: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person