Job Description

Job Summary

We are seeking a After Sales Customer Care Advisor to join our team. In this role, you will be the vital link between our company and valued customers, ensuring their post-purchase experience is seamless, positive, and memorable. Your approach to customer support will help build loyalty, resolve inquiries efficiently, and promote our brand's reputation for exceptional service. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping clients achieve satisfaction, this is the perfect opportunity for you to make a meaningful impact.

Hours will be 10.30-12.30 + 1.00-3.00 Mon-Fri

Some flexibility within these daily hours may be possible for the right candidate but you wil need to be present Mon-Fri

Duties

Respond promptly and professionally to customer inquiries via phone, email, or chat, providing clear solutions and support. Manage after-sales processes including product returns, exchanges, warranty claims, and follow-up communications. All our products are sold direct so no physical handling of stock will be required. Maintain accurate records of customer interactions using data entry tools and CRM (Customer Relationship Management) systems. Assist clients with troubleshooting issues related to products or services, offering technical guidance when necessary. Collaborate with cross-functional teams such as sales, technical support, suppliers and logistics to ensure customer needs are fully met. Demonstrate excellent phone etiquette and communication skills to create positive experiences for every customer interaction.

Requirements

Excellent written and spoken English is essential. Experience in customer support or call center roles, especially in after-sales or client services environments is an advantage but not essential, a good phone manner, efficiency and empathy iare required skills. Exceptional communication skills--both verbal and written--with a friendly and professional demeanor. Proficiency in general computer skills for data entry and documentation. Good analysis skills to interpret customer complaints and resolve issues efficiently. Typing skills should be swift and precise. Join us as an After Sales Customer Care Advisor and become part of a professional team dedicated to delivering outstanding customer experience. We value individuals who are eager to support our customers' journeys beyond the initial sale--helping us foster trust, satisfaction, and long-term loyalty through proactive service excellence!
Job Type: Part-time

Pay: 12.30-14.00 per hour

Expected hours: 20 - 25 per week

Benefits:

On-site parking Work from home
Work Location: Hybrid remote in Devon, EX10 0HP