Job Description

Job Advert

Summary

Caddick Construction is a family-owned business with a strong reputation for quality, collaboration and customer satisfaction across the Residential, Industrial, Logistics and Commercial sectors.


We are currently recruiting an Aftercare Administrator to join our Quality & Aftercare team, based from our Wakefield office, supporting projects across the Yorkshire region with site visits as required. This role plays a key part in managing post-handover defects, customer care and warranty matters, ensuring issues are logged, tracked and resolved efficiently and professionally.


Candidates with experience in a housebuilding or residential construction environment will be particularly well suited to this role.

What You'll Do

Aftercare & Defects Administration

Log, track and manage all post-handover defects and customer care issues from receipt through to resolution. Maintain accurate and up-to-date records of defects, actions, costs and completion dates. Coordinate defect rectification works with subcontractors, suppliers and site teams. Ensure aftercare activities are carried out in line with company procedures and service level expectations. Support the Quality & Aftercare Manager in achieving timely and defect-free project close-out.

Systems & Reporting

Maintain aftercare records using internal systems including

Viewpoint

and

Clixifix

(where applicable). Produce regular reports on defect trends, response times, costs and outstanding actions. Monitor KPIs relating to aftercare performance and customer satisfaction. Ensure all documentation is accurately recorded and filed in line with company processes.

Budgeting & Cost Control

Assist with monitoring aftercare budgets and tracking costs associated with defect rectification. Raise purchase orders and process invoices in line with company financial controls. Track costs against budgets and report variances. Support retention recovery by ensuring accurate records of defect costs and responsibilities.

Scheduling & Coordination

Schedule inspections, remedial works and follow-up visits. Coordinate access arrangements with clients, residents and managing agents. Monitor progress of scheduled works and proactively follow up outstanding actions.

Customer & Stakeholder Communication

Act as a professional point of contact for customers, clients and internal teams. Maintain clear, timely and professional communication. Escalate recurring or high-risk issues where appropriate.

Quality & Compliance

Support audits, reporting and data analysis. Maintain confidentiality of sensitive customer and commercial information. Assist in identifying trends and lessons learned to feedback into construction and preconstruction teams.

What We're Looking For

Skills and Experience

Previous experience in an aftercare, customer care or administrative role within construction, housebuilding or a similar built environment. Understanding of residential or housebuilding construction processes. Experience using construction systems such as

Viewpoint

; knowledge of

Clixifix

is advantageous. Experience of budgeting, cost tracking, scheduling and reporting. Strong IT skills with proven proficiency in Microsoft Word and Excel.

Personal Attributes

Highly organised with excellent attention to detail. Customer-focused with a professional and calm approach. Proactive, reliable and solutions-driven. Strong communication skills with the ability to liaise effectively with customers, subcontractors and internal teams. Able to manage multiple tasks and work with minimal supervision. A strong sense of ownership and accountability.

Qualifications

GCSEs or equivalent including Maths and English. Full UK Driving Licence.

Why Join Caddick Construction?

Competitive Compensation and Benefits:

We offer a competitive salary package and comprehensive benefits to support your career.

Career Growth:

As part of a growing organisation, you'll have clear opportunities for professional development and progression.

A People-Centred Approach:

We prioritise collaboration, integrity and long-term partnerships, making Caddick Group a great place to grow your career.

Equal Opportunity Employer:

Caddick Construction is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected, regardless of background, identity or status.

Caddick Group Benefits

Health and Wellbeing:

We are committed to supporting our colleagues' health and wellbeing through our Employee Assistance Programme, offering 24/7 confidential support for you and your family on a wide range of issues. We also promote cancer awareness through PSA (Prostate-specific Antigen) testing and host breast cancer awareness sessions.

Birthday Day Off:

Enjoy a discretionary day off each year to celebrate your birthday!

Additional Annual Leave Purchase Scheme:

You can purchase up to 5 extra days of holiday and spread the cost throughout the year. We believe it's important to take time away from work for your wellbeing.

Caddick Hub:

Our exclusive colleague discount programme helps you save money on everything from groceries and holidays to new technology and cinema trips.

Enhanced Family Friendly Leave:

We offer enhanced parental, maternity and paternity leave to support you in balancing work and family life.

Ride to Work Scheme:

Take advantage of tax and national insurance savings of up to 47% and spread the cost of a new cycle and accessories over 12 months.

Pension:

Caddick Group contributes 5% to your pension to support your long-term financial wellbeing.

Continuous Professional Development:

We're passionate about your growth. You'll have access to learning and development opportunities to advance your skills and career.

Private Healthcare & Medicash:

We offer a private healthcare scheme (treated as a benefit in kind).

Life Assurance:

Enjoy peace of mind with life insurance providing death-in-service cover of up to 4x your salary, valid up to age 70.