Job Description

Aftercare & Retention Consultant | 26,000 base plus bonuses | Wakefield HQ

This is not admin. This is ownership!

Once the sale is made and they have been booked in for treatment, it is over to you. You are the voice that reassures, the calm in the storm, and the reason patients stay the course. Every call, every email, every note you make matters. Your goal is simple: protect the sale, guide the journey, and make sure cancellations never happen.

If you turn pressure into poise and problems into solutions, this is your stage.

About Space Dental

Space Dental is one of the UK's fastest growing cosmetic dental groups, known for combining advanced treatments, modern design, and exceptional patient care. We take pride in helping people feel confident in their smile and themselves. Behind every successful treatment is a team that cares deeply about the patient experience, and this role is the glue that holds it all together. You'll be part of a buzzing HQ where sales, clinical, and support teams work side by side to deliver world-class results with warmth and precision.

Who you are

Experienced in patient or customer aftercare, retention, or account management Emotionally intelligent with the maturity to calm, reassure, and resolve A confident communicator who listens deeply and speaks clearly Proactive, disciplined, and trusted to follow through Familiar with HubSpot A natural note taker who documents with accuracy and purpose

How you work

You see complaints as opportunities to strengthen relationships You know that empathy and professionalism can turn a crisis into loyalty You handle emotional customers with care and steady confidence You communicate fast, clearly, and with positive intent You believe consistency builds trust and trust drives retention

What you will do

Own the patient helpline and manage all post-sale enquiries with precision and warmth Ensure every patient feels guided and supported from booking to treatment Identify risks early, prevent cancellations, and keep patients on track Maintain clear, accurate notes in HubSpot Liaise with the wider team to ensure smooth handovers and continuity of care De-escalate issues calmly and close every loop with satisfaction

What you will get

26,000 base salary plus bonuses Career progression within one of the UK's fastest-growing dental groups A culture that values calm under pressure and celebrates consistency Continuous training to develop your emotional intelligence and communication skills Team perks and recognition for doing the unseen work that keeps everything moving
If you can stay calm when others lose theirs and take pride in turning uncertainty into confidence, we want you at Mission Control.

Apply now

Job Type:

Full-time

Job Type: Full-time

Pay: From 26,000.00 per year

Application question(s):

Imagine a patient calls to cancel their treatment. What's your approach to understanding why and saving that relationship?
Work Location: In person