Job Description

Job Title: Aftercare Manager

About ADF London

ADF London is a design and build specialist delivering high-quality interior fit-out and construction projects across London. We pride ourselves on strong project delivery, technical expertise, and long-term client satisfaction.

Role Overview

ADF London is seeking an experienced Aftercare Manager to oversee post-completion project support. The role focuses on managing finished projects, coordinating defect resolution, and acting as the main point of contact for aftercare issues, with a strong emphasis on MEP coordination.

The successful candidate will ensure all aftercare matters are handled efficiently, professionally, and in line with contractual obligations.

Key Responsibilities

Manage the aftercare process for completed projects from handover through defects liability period Act as the primary liaison between clients, internal teams, subcontractors, and consultants Coordinate and resolve defects and aftercare issues promptly and efficiently Manage and oversee MEP-related issues, working closely with MEP contractors and consultants Log, track, and close out defects, ensuring clear communication and documentation Arrange site visits, inspections, and remedial works as required Ensure works are completed to agreed quality standards and within timeframes Support project teams during handover to ensure smooth transition into aftercare Maintain accurate records and reports for management and clients

Required Experience & Skills

Proven experience in an Aftercare Manager, Project Manager, or similar role within construction or fit-out Strong understanding of MEP systems and coordination Experience managing completed projects and defects resolution Excellent communication and client-facing skills Ability to manage multiple projects simultaneously Strong organisational and problem-solving skills Knowledge of UK construction practices and defect liability processes Proficient in reporting and documentation

Desirable

Background in commercial fit-out or refurbishment projects Familiarity with London-based construction projects Relevant construction or engineering qualification

What We Offer

Competitive salary (depending on experience) Opportunity to work with a respected London-based contractor Professional and supportive working environment Long-term career development opportunities
Job Types: Full-time, Permanent

Pay: 50,000.00-65,000.00 per year

Benefits:

Additional leave Free or subsidised travel Private medical insurance Sick pay
Work Location: In person