Job Description

Role General Manager - Construction and Facilities
Location Newcastle - Pilgrim Quarter
12 month FTC
Position Overview
We're looking for a motivated and experienced General Manager from a construction and facilities background to oversee operations at HMRC's flagship site, Pilgrim Quarter, in Newcastle upon Tyne. In this key role, you'll ensure the safe, compliant, and efficient running of systems and services during the final stages of construction.
As part of the Senior Management Team, reporting to the Account Director, you'll be responsible for maintaining and integrating M&E, hard and soft services, and contractor management through the last build phase. Your leadership will drive a proactive culture, ensure project milestones are met, and foster strong relationships with clients and teams.
While you don't need to be a specialist in every discipline, a broad understanding of core services, safety, and operational management is essential. Your commercial awareness and excellent communication skills will help you lead confidently and collaboratively.
Key Responsibilities

• Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance.
• Plan and oversee preventative maintenance on critical systems.
• Monitor plant and equipment, proactively resolving faults.
• Manage reactive repairs and emergency breakdowns, including out-of-hours responses.
• Coordinate with suppliers and contractors, managing permits and safety documentation.
• Promote a safety-first culture through audits, inspections, and safety meetings.
• Lead and inspire site management and service teams.

Experience & Skills

• Significant senior management experience within Facilities or Building Services.
• Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership.
• Excellent communication and team supervision skills.
• Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level 3).
• Desirable: CAFM system experience, security clearance, and safety certifications.

Person Profile

• Must have a proven ability to lead facilities and construction teams and deliver operational excellence.
• Strong planning, organisational, and problem-solving skills.
• Customer-focused, calm under pressure, and results-oriented.
• Committed to fostering a positive safety culture and continuous improvement.

Join Mitie and enjoy a comprehensive benefits package designed to support your lifestyle and development.

Skills Required